Customer Success Strategist

3 days ago


Mumbai Maharashtra, India Elevation Capital Full time

**This role is with one of our portfolio companies.**

**Key Responsibilities**:

- Develop deep relationships with key stakeholders at client organizations, becoming a trusted advisor and ensuring overall client satisfaction.
- Identify opportunities for cross-selling and upselling within existing accounts based on a deep understanding of customer needs and challenges.
- Create and execute customer success strategies to help clients meet their business objectives, focusing on maximizing the value derived from our product.
- Proactively monitor account health, track key performance indicators, and take corrective actions to prevent churn and drive customer retention.
- Work with clients to refine their speech analysis use cases, ensuring alignment with business goals and driving measurable impact.
- Collaborate with the product team to provide customer feedback and insights, contributing to product enhancements and improvements.
- Lead regular business reviews with customers, reporting on account status, performance metrics, and identifying areas for further improvement.
- Partner with the sales team to ensure smooth transitions for new clients and identify opportunities to expand business within existing accounts.
- Assist in the development of customer success programs, resources, and best practices to continually enhance the client experience.

**Requirements**:

- 4 to 10 years of experience in customer success, account management, or a related field, preferably within SaaS.
- Proven track record of building and maintaining strong client relationships, driving customer retention, and identifying opportunities for account growth.
- Strong understanding of customer success strategies and methodologies.
- Excellent communication and presentation skills, with the ability to engage with executive-level stakeholders.
- Ability to analyze customer data and translate insights into actionable recommendations.
- Experience working in the BFSI sector is a plus.
- A problem-solving mindset with a passion for customer satisfaction and driving results.

**Benefits**
- An opportunity to work with a rapidly growing company in the AI space.
- A collaborative and dynamic work environment.


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