Customer Success Specialist

1 day ago

Mumbai, Maharashtra, India Content-Whale Full time ₹ 40,00,000 - ₹ 80,00,000 per year

About Content Whale-

Welcome to Content Whale, where we redefine the content industry. With exemplary SEO content fused with captivating visuals, we help businesses become content accelerated entities. Experience the power of our professional approach and unleash your true potential. Join us on the journey to content excellence.

Seeking a talented and experienced Content Strategist to develop and implement engaging content strategies that drive brand awareness and achieve business goals. Join our team and make a significant impact with your expertise in crafting compelling content strategies.

Job Location -

In Office- 91Springboard Lotus, MIDC Central road, Andheri(E)

Job Type -

Full Time Employee

Job Function -

Sales Department

What will you do?-

  • Develop and execute content strategies aligned with business objectives and target audience.
  • Serves as a primary contact for clients once the initial meeting is done.
  • Conduct thorough research to understand industry trends, target audience preferences, and competitive landscape.
  • Develop and execute content strategies tailored to client needs, business goals, and target audiences, ensuring seamless implementation from start to finish.
  • Create content calendars and oversee the production and distribution of high-quality content.
  • Collaborate with cross-functional teams to ensure consistent brand messaging and cohesive content experiences.
  • Utilize Excel for detailed tracking of content performance, project timelines, reporting, and data analysis to keep clients informed and ensure successful project delivery.
  • Conduct content audits and provide recommendations for optimising content performance.
  • Monitor content performance metrics and use insights to refine strategies and improve results.
  • Stay updated with emerging content marketing trends, techniques, and best practices.
  • Collect and incorporate client feedback into ongoing content projects, ensuring continuous alignment with their evolving needs and expectations.

What do we expect from you?-

  • Bachelor's degree in Marketing, Communications, Journalism, or a related field.
  • Proven experience as a Content Strategist or similar role.
  • Strong understanding of content marketing principles and strategies.
  • Strong proficiency in Excel for tracking, reporting, and analyzing content performance.
  • Excellent verbal and written communication skills, with the ability to interact directly with clients and internal teams.
  • Excellent research and analytical skills.
  • Understanding of content management systems (CMS) and SEO best practices.
  • Ability to manage multiple projects and meet deadlines.
  • Creative thinking and problem-solving abilities.
  • Strong attention to detail and quality assurance.

Company Culture -

Join a collaborative and flexible work culture that values teamwork and open communication. We foster a collaborative environment where you'll collaborate closely with colleagues, share knowledge, and contribute to our collective success. Enjoy work-life balance with our flexible arrangements, accommodating personal needs while ensuring productivity. Embrace change and be part of an agile organisation that stays ahead, contributing to continuous improvement efforts.

Perks and Benefits -

Alternate Saturdays off

Casual Attire

Free Lunch & Snacks

Quarterly Rewards and Recognition

Performance bonus & Incentives

Free Lunch & Snacks

Health Insurance

  • Customer Success Specialist

    1 day ago

    Mumbai, Maharashtra, India VisionaryHire Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Customer Success Specialist– US Healthcare (Night Shift)Job Type: Full-time | Freshers and Experience both are WelcomeLocation: Airoli , Navi MumbaiJob SummaryWe are hiring Customer Success Specialist to handle calls, solve customer issues, and give great service. If you speak English well and want to start your career, apply nowWhat You'll DoTake incoming...

  • Client Success Specialist

    1 week ago

    Mumbai, Maharashtra, India Oracle Financial Services Software Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Client Success Specialist (MySql) Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

  • Customer Success Specialist

    1 day ago

    Mumbai, Maharashtra, India iRage Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role SummaryAs aCustomer Success Associate, you'll play a crucial role in delivering world-class service to our clients. You will act as the first line of engagement post-sales, ensuring smooth onboarding, building trusted relationships, and enabling clients to maximize value from our platforms and services. This is a client-facing role that blends financial...

  • Customer Success

    1 week ago

    Mumbai, Maharashtra, India ExtraMile Play Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Customer Success / Operations InternLocation: Mumbai (In Office)Duration: 3–6 monthsType: Internship (with potential for full-time conversion)Stipend: 15,000-20,000/month (based on experience)About ExtramilePlayExtramilePlay is a fast-growing SaaS and gamification platform that helps enterprises engage their teams through AI-powered games, interactive...

  • Head of Customer Success

    1 day ago

    Mumbai, Maharashtra, India Elchemy Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionElchemy is a tech-enabled cross-border specialty chemicals marketplace. Our vision is to become the largest global speciality chemicals distributor focussing on discovery and fulfillment using a tech-first approach.Chemicals is an extremely important large and fragmented market with multiple inefficiencies in cross border trade. The global...

  • Customer Success

    2 weeks ago

    Mumbai, Maharashtra, India Miniture Full time ₹ 4,20,000 - ₹ 4,80,000 per year

    Company DescriptionMiniture is built on the belief that play isn't just for fun; it's the foundation of a child's confidence, creativity, and growth. We design premium, multifunctional furniture and play-tools that empower children to explore, imagine, and thrive, while blending beautifully into modern homes. Driven by a passion for purposeful design and an...

  • Customer Success Manager

    5 days ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    5 days ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Professional

    1 week ago

    Mumbai, Maharashtra, India Powerweave Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success Professional What we're looking for:7 years of experience in Customer Success / Account Management Proven record in relationship management, renewals, upsell & cross-sell, inside sales Strong communication, training, and presentation skills Experience with CRM tools and customer journey mapping Location: Andheri East,...

  • Customer Success Executive

    1 day ago

    Mumbai, Maharashtra, India Taabi Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position:Customer Success Executive / Customer Onboarding Executive / Customer Program ExecutiveJob Overview:We are looking for a highly driven individual to nurture long-term client relationships and ensuring high customer retention in our IoT-enabled SaaS ecosystem. You will be the primary point of contact for assigned accountsensuring successful...