Bdm Customer Support

3 days ago

Oragadam Chennai Tamil Nadu, India Manohar Filaments Pvt Ltd Full time

**Location**: Chennai
**Experience**: 0-3
**Industry**: Offset Printing and Packaging

**Role: Customer Support**

**About Us**:
With over 35 years of expertise in the printing, packaging, and têxtile sectors, Manohar Filaments Pvt Ltd specializes in rigid boxes, monocartons, corrugated boxes, and more. We are renowned for our commitment to innovation and quality, providing creative solutions for clients globally.
- Support sales and marketing teams to drive business growth and strengthen client relationships.
- Conduct market research to identify industry trends, customer needs, and business opportunities.
- Assist the sales team in converting leads into clients and managing client relationships.
- Create marketing materials, proposals, and presentations to attract new customers.
- Help run online and offline marketing campaigns with the marketing team.
- Assist in preparing sales proposals, quotes, and contracts.
- Collaborate with operations to ensure smooth project execution post-sale.
- Maintain strong relationships with new and existing clients to ensure client satisfaction and repeat business.
- Handle and ensure the safety of the customer database.
- Address sales queries and provide proper feedback to close the loop with customers.
- Work closely with the costing team to prepare competitive quotes that benefit both the customer and the company.
- Follow up on orders from the sales team until the materials are delivered to the customer.
- Update the ERP system for order tracking and provide necessary reports to management.
- Generate weekly and monthly sales turnover reports from the ERP system and present to management.
- Track shipments and orders, providing necessary input to the production and marketing teams.
- Follow up with the sales director and management for any required approvals.
- Ensure 100% on-time delivery (OTD) by motivating the team and proactively addressing challenges.

**Note**:
**As this is Manufacturing sector, this role will not be as tele calling. In this role, you will be learning operations, logistics, dispatch**. This role will give you a career growth.

Why Join Us?

At Manohar Filaments, you will be part of a dynamic team focused on innovation and excellence in the printing and packaging industry. If you are passionate about product development and ready to make an impact, we invite you to apply

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

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