Customer Support

1 week ago

Oragadam Chennai Tamil Nadu, India Manohar Filaments Pvt Ltd Full time

**Location**: Chennai
**Experience**: 0-3
**Industry**: Offset Printing and Packaging

**Role: Customer Support**

**About Us**:
With over 35 years of expertise in the printing, packaging, and têxtile sectors, Manohar Filaments Pvt Ltd specializes in rigid boxes, monocartons, corrugated boxes, and more. We are renowned for our commitment to innovation and quality, providing creative solutions for clients globally.
- Handling and ensure customer database in safe condition.
- Dealing with sales queries and ensure customer gets proper feedback until the loop closes
- Working closely with the costing team to prepare the quote and match the price at its best beneficial for both customer and company.
- Follow up of orders from sales team until the material deliver to customer.
- Update ERP system on order tracking and provide necessary report to management.
- Weekly and monthly reports generation from ERP and present to management on sales turn over.
- Keep tracking the shipments and orders and provide input to production and marketing manager.
- Follow-up with sales director and management for any approvals.
- Finally ensure 100% OTD by keep motivating the team and provide prior information by foreseeing the challenges.

Eligibility criteria:

- Freshers to 1 year experience.
- Any Marketing degree (MBA in Marketing, etc.)
- Printing and marketing background (preferred)
- Must have excellent communication skills
- Customer handling skill

**Note**:
**As this is Manufacturing sector, this role will not be as tele calling. In this role, you will be learning operations, logistics, dispatch**. This role will give you a career growth.

Why Join Us?

At Manohar Filaments, you will be part of a dynamic team focused on innovation and excellence in the printing and packaging industry. If you are passionate about product development and ready to make an impact, we invite you to apply

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

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