Client Success

2 weeks ago

Noida Uttar Pradesh, India Xapads Full time

**JOB/COMPANY SUMMARY**:
Xapads Media, which started as a garage start-up in 2008, is now an Ad-Tech conglomerate, headquartered in India, with 9 offices in 6 countries, with a 200+ strong team, offering 360* Digital Marketing Solutions to our esteemed clients in 20+ countries.

Xapads is a Technology First Advertisement Company, where we have built & perfected our Artificial Intelligence & Machine Learning engine Xerxes & Xaprio, over the years, using the power of Big Data & Predictive Algorithms, allowing us to run highly targeted Branding & Performance Campaigns, which not only meet but even exceed the KPI expectations of the client, bringing in premium customers, higher LTAV and best in class ROAS for esteemed brands

With Direct Access to 25,000+ publishing partners and direct integration with all the leading OEMs, We are able to reach well over 1.1 Billion users globally. Our proprietary DMP allows us to build Second & Third Party data on these audiences, which further helps our AI Engine Xerxes to Auto-Optimize towards the Client’s goal.

**ABOUT THE JOB**:
As a Client Success Manager for Display Ads at Xapads Media, you’ll be the main contact for clients, bridging communication between clients, the agency, and internal teams. You’ll keep communication channels open, sharing campaign updates, insights, and optimization recommendations. Your role also involves establishing strong client relationships and guiding them to success using the DV360/DCM platform, offering strategic advice and support to enhance campaign performance and achieve business goals.

**JOB RESPONSIBILITIES**:

- Collaborate with clients to understand their business objectives, target audience, and key performance
indicators (KPIs)
- Build and maintain strong relationships with clients, ensuring their needs are met and expectations are
exceeded.
- Develop strategic advertising plans aligned with client goals, leveraging DV360/DCM capabilities to
maximize campaign effectiveness.
- Oversee campaign setup, optimization, and performance monitoring, implementing ongoing optimizations
to improve ROI and meet KPIs.
- Analyse campaign performance data to derive actionable insights and recommendations for optimization.
- Prepare and present comprehensive campaign reports, highlighting key metrics, insights, and areas for
improvement and for upsell opportunities.
- Collaborate with internal teams to develop custom reporting solutions tailored to client needs.
- Coordinate with client for timely closure of billing numbers and payments.

**QUALIFICATIONS AND SKILLS**:

- Minimum 4+ years of experience in digital advertisement, with a focus on display advertising.
- Deep understanding of Display ads / Display Campaigns like CPM, CPC, Display, Video, Audio, CTV
campaigns.
- Proven track record of managing successful display advertising campaigns and driving results for
clients.
- In-depth understanding of the tools like DV360 & DCM.

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