Service Desk

Service Desk - Job requirements Prefer graduates in IT field with call taking experience. Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA. Updating the client on the progress of the tickets without escalation Processes,...

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities: Troubleshooting hardware, software, network, and system issues....

Position:   Service Desk Engineer / Technical Support Engineer L2 Working Hours:   24x7 Rotational (WFO) Work Location:   NSEZ Phase 2, Noida Experience:   5yrs to 10yrs   Note:   Must have excellent communication skills. Job Description: Key Responsibilities: •              Provide advanced support to end-users for laptop-related...

**Key Business Capabilities Required** - Service Desk Incident Management Citrix Application Support Team Player Problem Solving - 3+ years of IT Operations/Helpdesk/Service Desk/NOC Citrix CVAD infra environment knowledge is must. - Experience in supporting IT desktop infrastructure in an enterprise environment. - Experience with Windows 7, Windows 10...

Job DescriptionRole:Service Desk ManagerDo: ESSENTIAL DUTIES/RESPONSIBILITIES :Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. Improve productivity at ServiceDesk by focusing on reducing incidents, use...

Job Description Position:   Service Desk Engineer / Technical Support Engineer L2 Working Hours:   24x7 Rotational (WFO) Work Location:   NSEZ Phase 2, Noida Experience:   5yrs to 10yrs   Note:   Must have excellent communication skills. Job Description: Key Responsibilities: •              Provide advanced support to end-users for...

Transition Lead/Manager – Service DeskExperience Min 8+ Yrs of experience in Service Desk / Relevant Field. ITIL Certified.SummaryTo oversee & ensure timely transition of Service Desk solutions to clients based on agreed to contractual requirements of time, scope and cost. Responsible for ensuring that Project Plans are drawn based on pre-agreed timelines...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a...

JOB DESCRIPTION Req ID:     We are currently seeking a L1 Service Desk associate to join our team in noida, Uttar Pradesh (IN-UP), India (IN). "General Duties and Responsibilities:  In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or...

**Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...