2 - Mid Technology Delivery - Prod Support - Jeff

**Job Title: Informatica/ BI Prod Support**

**About Us**

**_ “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by _**_Avtar & Seramount_**_. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. _**

**_WHY JOIN CAPCO?_**

**You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.**

**_ MAKE AN IMPACT_**

**Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.**

**_ #BEYOURSELFATWORK_**

**Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.**

**_ CAREER ADVANCEMENT_**

**_ With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands._**

**_ DIVERSITY & INCLUSION_**

**_ We believe that diversity of people and perspective gives us a competitive advantage._**

Consultant - [Informatica Admin or BI Admin] and Prod Support Engineer:
Responsibilities:
Informatica Admin/Support
- Provide Informatica PowerCenter Administration

o Version upgrade activities - right from lower environment to production

o User management - access provisioning/revoking

o Deployments and

o Admin related support

- cache/space issue

- job failure analysis

- services monitoring and support
- Provide Level 2/3 support to ETL based Data Warehousing projects.

OR

BI Admin/Supprt

Qlik Administration:

- Manage Qlik Sense and QlikView environments, including installations, configurations, and performance tuning.
- Monitor system health, ensure availability, and provide troubleshooting for issues related to data models, load scripts, and dashboard performance.
- Manage security settings, user access, and permissions within Qlik environments.

Application Support:

- Troubleshoot and debug Qlik app performance issues, including load times, data refresh, and scalability challenges.
- Collaborate with data teams to ensure accurate data loads and seamless integration between source systems and Qlik platforms.
- Manage the minor enhancement requests as prioritized by business and deploy into production following the Change management cycle.
- Work on service requests using the Incident / Problem / Service management workflow, raised by business users and provide resolution.
- Work closely with SME's on any such requests as per the needs.
- Work independently and represent status on different tasks with SME’s.
- Implement methods for continually improving the support systems/processes.
- Handle Change Management
- Provide release management services
- Perform fail-over and manage disaster recovery activities.

Skills:
Experience with
- Scripting (Unix/Linux, Shell Scripting, Perl)
- Various RDBMS (Oracle, MS SQL Server etc)
- Batch Job Schedulers (TWS or equivalent)
- ServiceNow or other ticketing tool
- Capital Market or Financial Services Industry

Other Requirements:

- Excellent analytical skills.
- Able to function effectively as a member of a team.
- Good oral and written communication skills.
- Collaborate with various individuals/teams to find resolution to the problem.
- Willing to learn
- Bachelor’s degree, preferably in Computer Science or Engineering or any other relevant technical skills.

Nice To have:

- Cloud Experience -AWS/Azure, AWS S3
- RPA UI Path
- DevOps