Associate - L2 Support

3 days ago


Bengaluru Karnataka, India Decimal Technologies Full time

Banglore, Bangalore, Karnataka, India
- Department- Application Maintenance & Support- Job posted on- Oct 14, 2024- Employment type- Permanent**Responsibilities -**

1. Initial Level issue debugging.

2. Provide immediate Data fix for the issue at the database level.

3. Publishing MIS for weekly adoption/usage reports.

4. Publishing weekly Support MIS.

5. Weekly Trend analysis of Prod Support Issues along with Category.

6. Troubleshooting assistance for L1.

7. Triage Skills.

8. Logs Analysis & Troubleshooting skills.

9. API request & response understanding.

10. Testing & validation of production issues.

11. DB/Java intermediate debugging level

12. Can make the code changes if needed and provide data fixes.

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