System Support Engineer
7 days ago
Responsibilities Operations:Communicate clearly with customers both in writing and over the phonePerform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services teamEngage directly with customers to review quality of service and provide monthly service overviewsProvide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysisPerform advanced configuration of monitoring tools and automation/improvement of common operational tasksRespond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where requiredUse a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAsResearch technical issues, using internal and publicly available documentationWork with OEM and 3rd party support providers to resolve issuesProvide excellent customer service, staying calm and communicating clearly and professionally in stressful situationsProvide quality customer service, including interacting with customers and answering customer inquiriesAbility to work independently and proactively identify and resolve issues without direct instructionMentor and provide technical guidance to the Managed Services teamProvide “on-call” support for off-hours incidents, requests, and escalationsPerform other tasks as assigned by management Education and TrainingHigh school diploma required; college degree strongly preferredRelevant mid-level or certifications strongly preferred:Cisco CCNA/CCNP/CCIECertified Ethical Hacker or CISSPAWS Certified Practitioner / Solution ArchitectMicrosoft MCSA/MCSERed Hat RHCSA/RHCEITIL v3/4 Foundation / Six Sigma Black Belt / PMP Experience5+ years in a technical fieldExperience providing customer supportExperience in 24x7x365 Managed Services or SaaS organizationExperience using ITSM and Monitoring tool setsAdvanced knowledge of desktop operating systemsExperience using Server virtualization platforms VMware, Hyper-V, and ProxmoxAdvanced BCDR solution experienceMicrosoft licensing knowledge and experienceExperience managing Cloud infrastructure (AWS / Azure) SkillsHighly analytical thinker and troubleshooterDetail oriented with excellent documentation and communication skillsSelf-motivated, passionate about technology, with the desire to learn new thingsAbility to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and PuppetAbility to administer common network infrastructure, such as switches, routers, load balancers and firewallsAbility to administer unified communications platforms strongly preferredStrong knowledge of IT security principlesAbility to mentor and train analysts and engineersAbility to lead projects and teams Job Type: Full-time Benefits:Paid sick timePaid time offProvident Fund Schedule:Monday to FridayWeekend availability Work Location: Remote
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System Support Engineer
6 days ago
Karnataka, India Vinebrook Technology Full timeResponsibilities Operations: Communicate clearly with customers both in writing and over the phone Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team Engage directly with customers to review quality of service and provide monthly service overviews Provide support to incident managers for...
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System Support Engineer
5 days ago
Karnataka, India Vinebrook Technology Full timeResponsibilities Operations: Communicate clearly with customers both in writing and over the phone Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team Engage directly with customers to review quality of service and provide monthly service overviews Provide support to incident managers for...
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Trading System Support Engineer
2 weeks ago
Bangalore, Karnataka, India FalconX Full timeWho are we FalconX is a pioneering team of operators investors and builders committed to revolutionizing institutional access to the crypto markets Operating at the intersection of traditional finance and cutting-edge technology FalconX addresses the industry s foremost challenges Navigating the digital asset market can be complex and fragmented with limited...
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System Architect
2 weeks ago
Bengaluru, Karnataka, India Maxwell Energy System Pvt Ltd Full time**Requirements** - Work with customers and Maxwell internal teams to develop state of art products - Be the owner of technical requirements for the product internally and externally - Work closely with (customers') system and vehicle architects to understand and derive system requirements - Develop and analyze system level and vehicle level use cases for the...
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IT Support Engineer IT Projects
6 days ago
Karnataka, India Vinebrook Technology Full timeOperations: Communicate clearly with customers both in writing and over the phone Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team Engage directly with customers to review quality of service and provide monthly service overviews Provide support to incident managers for critical “P1”...
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IT Support Engineer
1 week ago
karnataka, India CARE INFOTECH Full timeJob Description:We are hiring an IT Support Engineer with minimum 3 years of experience in system and network support.Responsibilities:Provide on-site IT support to users.Troubleshoot hardware, software, and networking issues.Manage Active Directory, user accounts, and emails.Support IT infrastructure upgrades.Qualifications:Graduate in IT/Computer...
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Bengaluru, Karnataka, India Maxwell Energy System Pvt Ltd Full timeThe role offer opportunities to - Contribute to impactful test systems which will make the life engineers simpler, safer and faster. - Hands-on experience with state-of-the-art testing equipment and tools. - Exposure to real-world electronics testing and validation processes. **Requirements**: - **Testing Infrastructure Development**: Assist in designing,...
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System Integration Engineer
3 days ago
Bangalore, Karnataka, India IRP Systems Full timeIRP systems is developing the next generation of high-performance e-powertrain systems that will change the electric vehicles market and we are seeking for an experienced System Engineer in India You ll be responsible for the following Support the full integration lifecycle requirements testing deployment and post-deployment issue resolution Identify analyse...
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Systems Engineer
7 days ago
Bangalore, Karnataka, India NOKIA Full timeJob Category Applied R D The Systems Engineer in Optical Network is responsible to provide requirements and contribute to the architecture of Nokia products Transfers customer requirements or strategic business technology objectives into testable system requirements Specifies management interfaces for Network Automation group or SDN controllers Cooperates...
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Systems Engineer
2 weeks ago
Bangalore East, Karnataka, India Fortinet Full time ₹ 8,00,000 - ₹ 12,00,000 per yearDescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Pre-Sales System Engineer to contribute to the...
