IT Support Engineer IT Projects

6 days ago


Karnataka, India Vinebrook Technology Full time

Operations: Communicate clearly with customers both in writing and over the phone Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team Engage directly with customers to review quality of service and provide monthly service overviews Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks Work with OEM and 3rd party support providers to resolve issues Provide quality customer service, including interacting with customers and answering customer inquiries Provide “on-call” support for off-hours incidents, requests, and escalations Education and Training Relevant mid-level or certifications strongly preferred: Cisco CCNA/CCNP/CCIE AWS Certified Practitioner / Solution Architect Microsoft MCSA/MCSE ITIL v3/4 Foundation / Six Sigma Black Belt / PMP Experience ~5+ years in a technical field ~ Experience providing customer support ~ Experience in 24x7x365 Managed Services or SaaS organization ~ Experience using ITSM and Monitoring tool sets ~ Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox ~ Advanced BCDR solution experience ~ Microsoft licensing knowledge and experience ~ Experience managing Cloud infrastructure (AWS / Azure) Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls Strong knowledge of IT security principles Ability to lead projects and teams Job Type: Full-time Paid time off Monday to Friday Weekend availability Work Location: Remote


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