Bpo Trainer

1 day ago

Nagpur, India Atreus consultant Full time

Designation: Trainer_BPO

Experience
- 2 Years of Experience (Minimum)

Qualification
- Any Graduate/HSC

**Salary**: ₹25,000 - ₹30,000 per month

We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following,
- Call handling process
- Soft skills
- Communication skills
- Query resolution

**Responsibilities**:

- Excellent Communication Skills
- Should have an in depth knowledge of call handling process.
- Proficiency in Soft skills training
- Audit customer calls and give feedback to customer support group and concerned stakeholders
- Documenting training progress and reporting to concerned stakeholders
- Should have classroom training experience including running orientation programs for new joiners in customer support group
- Should have knowledge of industry standards related to customer satisfaction scores
- Conduct short modules of refresher training on the floor.
- Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
- Able to plot and analyze key performance metrics related to customer support function.
- Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
- A customer service mindset and values like empathy are highly desirable.

**Salary**: Up to ₹37,272.27 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

  • Bpo Trainer

    5 days ago

    Nagpur, Maharashtra, India SHUL Ventures Pvt Ltd Full time

    **Job description**: **Job Title**: BPO Trainer **Location**: Nagpur **Qualification**: Bachelor’s degree in any discipline. **Experience**:1+ Years of Experience as BPO Trainer **Skills Required**: - Certification in training or facilitation (e.g., TTT, NLP) - Experience in both domestic and international BPO environments - Multilingual abilities are...

  • Bpo Trainer

    1 week ago

    Nagpur, Maharashtra, India SHUL Ventures Pvt Ltd Full time

    **Job Title**: BPO Trainer **Location**: Nagpur **Qualification**: Bachelor’s degree in any discipline. **Experience**: Experience in both domestic and international BPO environments **Skills Required**: - Certification in training or facilitation (e.g., TTT, NLP) - Experience in both domestic and international BPO environments - Multilingual...

  • Trainer Bpo

    7 days ago

    Nagpur, India CareerGo Staffing Solutions Full time

    Designation: Trainer_BPO Experience - 2 Years of Experience (Minimum) Qualification - Any Graduate/HSC We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following, - Call handling process - Soft skills - Communication skills - Query resolution **Responsibilities**: - Excellent Communication Skills -...

  • BPO / Call Center Trainer

    2 weeks ago

    Chandrapur, Nagpur, India Colossal Skills Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    He should be Graduate with 2 to 4 years of experience in BPO training.He should be Good in communication with excellent training skills. Required Candidate profileGraduate with BPO trainer Experience or call Center Experience

  • BPO Trainer

    1 week ago

    Nagpur, Maharashtra, India NIIT Foundation Full time ₹ 3,12,000 - ₹ 3,60,000 per year

    Deliver engaging and effective training sessions focused on BPO/customer service skillsTrain students in communication, soft skills, voice & accent, and domain-specific knowledgeUse role-plays, mock calls, and simulations to create real-world scenariosTrack learner progress and provide constructive feedbackPrepare session plans, assessments, and training...

  • Trainer

    2 weeks ago

    Nagpur, Maharashtra, India SHUL Ventures Pvt Ltd Full time

    **Job Title**: Trainer - BPO/ Sales **Location**: Mihan, Nagpur **Experience**: Upto 1 year of experience in BPO or Sales **Key Responsibilities**: Training Program Development: Create and update training modules, manuals, and other learning resources. Develop and deliver training programs for new hires and existing staff. Conduct needs assessments to...

  • Trainer

    4 weeks ago

    Nagpur, India ILAHiring Technologies Private Limited Full time

    Department - BPO Location- Nagpur Mihan Position - Training And Quality Employee Type- Regular Language Preffered- English Communication Proficiency- Very good Key Responsibilities: *Training Program Development: Create and update training modules, manuals, and other learning resources. Develop and deliver training programs for new hires and existing staff....

  • Trainer

    2 weeks ago

    Nagpur, Maharashtra, India ILAHiring Technologies Private Limited Full time ₹ 4,20,000 per year

    Department - BPOLocation- Nagpur MihanPosition - Training And QualityEmployee Type- RegularLanguage Preffered- EnglishCommunication Proficiency- Very goodKey Responsibilities:*Training Program Development: Create and update training modules, manuals, and other learning resources. Develop and deliver training programs for new hires and existing staff. Conduct...

  • Soft Skills Trainer

    7 days ago

    Nagpur, India Actics Technologies Pvt. Ltd. Full time

    **Salary - 25k to 30k** **Location - Mihan, Nagpur** **Contact - 9860845303** Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required) **Experience**: - BPO: 3 years (required) - total work: 3 years (required) **Speak...