Customer Support Executive

5 days ago


Remote, India Rezoni Full time

**About Us**:
Rezoni is one of India’s fastest-growing tech accessory startups, known for stylish and protective phone cases loved by thousands across the country. We’re a design-first, customer-obsessed brand dedicated to providing high-quality products and a world-class customer experience.

**About the Role**:
**Key Responsibilities**:

- Handle concerns related to **orders, returns, refunds, exchanges**, and **product information**.
- Maintain accurate records of customer interactions and follow up promptly when needed.
- Collaborate with internal teams to ensure timely issue resolution.
- Uphold a high standard of professionalism and empathy in every customer interaction.

**Requirements**:

- Minimum 1-2 years of experience in customer support, preferably with an **e-commerce platform or product-based brand**.
- Confident in handling **calls**, though this is a secondary channel.
- Excellent communication skills in **English and Hindi**.
- Experience with platforms like **Shopify**, **Shiprocket**, or **Shipway** is a significant advantage.
- Ability to **multitask**, prioritize, and perform under pressure in a fast-paced environment.

**Preferred Skills**:

- Familiarity with **order management systems**, logistics platforms, and customer ticketing tools.
- Quick learner with a **solution-oriented mindset** and a high sense of ownership.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹32,000.00 per month

**Benefits**:

- Work from home

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: Remote

**Speak with the employer**
+91 7829912821



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