Customer Support Executive

2 weeks ago

Surat Gujarat, India centenarians life science pvt ltd Full time

Roles & Responsibility
- Managing Shipments support & convincing customer
- Customer verification calls for all purchased products.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Skills:

- Excellent communication skills, both written and verbal.
- Management Proficiency
- Organization
- Verbal and Written Communication
- A minimum of 0 to 2 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.

*

Qualification
- **Bachelor’s Degree in any relevant field**

Location
- **Surat**_.
- **Experience -0 to 1**_

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Surat, Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9601677819

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