Trainer (Back Office- Bpo)

2 weeks ago

Ambattur Chennai Tamil Nadu, India Datamark, Inc Full time

Primary Responsibilities:

- Develops, modifies, implements, and conducts training programs to ensure the effectiveness of programs delivered to back-office personnel.
- Trains employees on the back office business rules, process knowledge, as well as refresher training for existing employees.
- Formulates teaching outline and determines the best instructional method
- Ensures training is aligned with operational and employee needs and provides input on proposed changes
- Provides feedback and recommended changes on training modules and materials to management
- Provides management with up-to-date reporting regarding trainee progress and training programs
- Provides input to the development of more standardized/pre-existing training materials (including skills, technical, management and staff development training) offering both presentation and content improvements
- Prepares periodic, standardized reports and analyzes development and training needs
- Determines training methodologies and effective training techniques while using best practices to ensure material is being retained.
- Develops training programs when there are new products and/or services.
- Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies.
- Selects or develops teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
- Tests trainees to measure progress and to evaluate effectiveness of training.
- Reports individuals' progress and identifies additional training needs.
- Other duties as assigned

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Evening shift
- Night shift
- US shift
- Weekend availability

Supplemental Pay:

- Quarterly bonus
- Shift allowance

Work Location: In person

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