IT / Bpo Trainer
16 hours ago
Need trainer for below expertise:
Certified ITS, ITES & BPO Professional Course Syllabus
1. Introduction to IT, ITES & BPO
2. Business Process Management (BPM)
3. Service Delivery Management
4. Customer Relationship Management (CRM) & Experience Management (CEM)
5. Advance IT Operations Mgmnt - ITSM, ITAM, NIST, ITIL, COBIT,Cloud, DRP
6. IT - Security, RMF, CMF, PMF, POrt.MF,
7. Proces Automation & Optimization
8. Project Management Using JIRA
9.IT Infra outsourcing, Cust.Support Outsourcing, Back Office, IT consulting & Advisory, Global Delivery Model
10. Data Analytics & Business Intelligence
11. Digital Transformation
12. Emerging Trends and Technologies
Specialization in MS office & Data Management
Skills to be focused during the training:
Communication Skills,
Team Management Skills,
Problem Solving Skills,
MS office Skills
Presentation Skills
Career Skills
1.Industry Knowledge: Understanding of ITES and BPO sectors, including key services, market trends, and operational challenges.
2.Process Management: Proficiency in business process management, service delivery, and quality assurance.
3.Customer Management: Skills in customer relationship management, including communication, engagement, and handling feedback.
4.Technical Proficiency: Knowledge of relevant tools and technologies, data security practices, and IT service management.
5.Leadership and Management: Abilities in team leadership, project management, and strategic planning.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7550344823
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