IT / Bpo Trainer

4 days ago

Chennai Tamil Nadu, India karyoun Innovations pvt ltd Full time

Need trainer for below expertise:
Certified ITS, ITES & BPO Professional Course Syllabus

1. Introduction to IT, ITES & BPO

2. Business Process Management (BPM)

3. Service Delivery Management

4. Customer Relationship Management (CRM) & Experience Management (CEM)

5. Advance IT Operations Mgmnt - ITSM, ITAM, NIST, ITIL, COBIT,Cloud, DRP

6. IT - Security, RMF, CMF, PMF, POrt.MF,

7. Proces Automation & Optimization

8. Project Management Using JIRA

9.IT Infra outsourcing, Cust.Support Outsourcing, Back Office, IT consulting & Advisory, Global Delivery Model

10. Data Analytics & Business Intelligence

11. Digital Transformation

12. Emerging Trends and Technologies

Specialization in MS office & Data Management

Skills to be focused during the training:
Communication Skills,

Team Management Skills,

Problem Solving Skills,

MS office Skills

Presentation Skills

Career Skills

1.Industry Knowledge: Understanding of ITES and BPO sectors, including key services, market trends, and operational challenges.

2.Process Management: Proficiency in business process management, service delivery, and quality assurance.

3.Customer Management: Skills in customer relationship management, including communication, engagement, and handling feedback.

4.Technical Proficiency: Knowledge of relevant tools and technologies, data security practices, and IT service management.

5.Leadership and Management: Abilities in team leadership, project management, and strategic planning.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7550344823

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