Bpo-quality Trainer/ Supervisor

23 hours ago

Chennai Tamil Nadu, India Eureka Outsourcing Solutions Pvt Ltd Full time

Role: Quality Training Supervisor/ Trainer

Experience: 2 + year as trainer

**Salary**: Upto 4 Lpa

**Job description**
- Conducting product and process training at all levels Telecallers / Teamleader / Managers.
- Conducting quality and training session whenever required.
- Managing a team of Quality officers.
- Conducting DRA new and refresher training - Debt recovery agent training and Certification.
- Ensuring that the feedback and report on quality are shared with Team leaders on a regular basis to understand the gap.
- Conducting quality and training sessions whenever required.
- Ensuring that the training modules get updated on timely basis.
- Maintaining various reports like quality scores - Weekly & Monthly scores.
- Conducting motivational training for the team to enhance performance.
- Ensure effective, consistent communication with managers, peers and other resource groups.

**Key Responsibilities**:

- Engage resources to impart process knowledge, train them on all requirements & assist them to become fully productive.
- Provide Coaching and Feedback to new/re-hires or tenured employees.
- Daily & Weekly Dip checks to identify areas of improvement/track progress on changes
- Collaborate with Operations to drive process improvements

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- quality trainer: 1 year (required)
- call auditing: 1 year (required)
- Call center: 1 year (required)

Work Location: In person

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