Communication Trainer

4 days ago

Chennai, India 2COMs Full time

Opportunity for Communication Trainer (International Process) Leading BPO-Chennai

Location: Chennai

Job Role: Communication Trainer

Shift
- Flexible

Experience
- 3+ years (2 + Years into Training)

Education
- Any Graduate (Must have BPO Background)

CTC- 8 L

Notice period
- Immediate Joiner/30 Days

**Job Description**:

- New Hire Communication Training ( Class room training)
- Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration roster.
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management, daily reports, and analysis

**Key Skills & Knowledge**:

- Good knowledge of grammar and pronunciation
- Culture - US and/or UK
- Must have a good understanding of functional Grammar and MTI.
- Should be acquainted with the communication nuances of the local audience - possible kinds of errors that one would expect in the location.
- Feedback and Coaching skills.
- Good rapport building skills, extremely methodical and organized
- Good analytical ability
- Good reading / learning, researching - Skills
- Applicant should be proficient with MS-Office (Word, Excel, power point)

** +91-XXXXXXXXXX
**or mail their updated CV on**

**Job Information**:
Salary

**300000 - 800000**
***

Work Experience

**Experienced**
***

City

**Chennai**
***

State/Province

**Tamil Nadu**
***

Country

**India**
***

Industry

**BPO**
***

Zip/Postal Code

**600001

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