Ms Teams with Enterprise Voice Administrator

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

At Kyndryl we support all major cloud platforms, so you’ll get the chance to use everything you know - and then some. You’ll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You’ll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.The rewards for all this are many. You’ll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients.

As a Microsoft Teams Administrator with Enterprise Voice skills, you will:

- Design, configure, and manage Microsoft Teams Enterprise Voice solutions, including Direct Routing, Calling Plans, and Operator Connect.
- Deploy and integrate Session Border Controllers (SBCs) with Microsoft Teams.
- Troubleshoot and resolve voice-related issues in Microsoft Teams, including call quality, routing, and interoperability with PSTN providers.
- Manage and support Microsoft Teams policies, configurations, and voice-enabled features.
- Collaborate with network and security teams to ensure compliance and optimal performance.
- Perform migrations from legacy PBX systems to Microsoft Teams.
- Work with external vendors and telecom providers to ensure seamless voice connectivity.
- Monitor Teams Voice infrastructure using analytics and reporting tools to optimize call performance.
- Provide end-user support and training on Microsoft Teams Phone features.

**Your future at Kyndryl**
This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It’s a great chance for database administrators or other techs to break into the cloud. It’s also a solid path to become enterprise or chief architect or a distinguished engineer Whatever you see for yourself, you’ll find the opportunity here.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Required Technical and Professional Expertise**:

- 5+ years of experience in Microsoft Teams Voice and Telephony Solutions.
- Experience in PBX to Microsoft Teams migrations.
- Knowledge of Power Automate and Power Apps for workflow automation in Teams.
- Hands-on experience with Microsoft Teams Enterprise Voice, including Direct Routing, Calling Plans, and Operator Connect.
- Strong understanding of SIP, VoIP, PSTN connectivity, and SBC configurations (AudioCodes, Ribbon, etc.).
- Familiarity with Microsoft 365, Entra ID (Azure AD), PowerShell scripting, and Teams Admin Center.
- Knowledge of E911 compliance, call routing policies, dial plans, and number management

**Preferred Technical and Professional Experience**:

- Microsoft 365 Certified: Teams Administrator Associate (MS-700).
- Microsoft Certified: Teams Voice Engineer (MS-721).
- Session Border Controller (SBC) certifications (AudioCodes/Ribbon).

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.