Ms Hyper V Support

MS Hyper V Support

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**MS Hyper V Support**

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

**Microsoft Windows**
- Microsoft Windows Server 2008 R2 SP1, Windows Server 2012 R2, Windows Server 2016 & Windows Server 2019
- Develop action plans to investigate and resolve complex issues and clearly communicate the action plan to customers.
- Provide assistance to customers on Windows No Boot and Unexpected Shutdown Issues.
- Provide root cause analysis of Unexpected Shutdown of the Operating System
- Resolve the Windows Update issues and also assist in Installation of the Microsoft Security Updates and other Windows Updates.
- Provide Technical assistance in resolving issues on Microsoft Failover Clustering Platform and resolve cluster service issues.
- ** Resolving Virtualization issues in Microsoft Hyper-V Environment.**:

- Resolving Windows Server Performance issues and should be well versed with Perfmon Log Analysis.
- Should have a good understanding of the File Systems in Windows Environment and how to resolve various file system issues in customer environment.
- Should have good knowledge on Windows Licensing and should be well versed with the KMS and MAK activation methods.
- Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HP remote and field support staff.
- Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
- Should be able to effectively communicate with technical and non-technical stakeholders and should have the ability to drive the conversation and discussions in a professional manner.
- Should be able to isolate the Microsoft issues and provide the action plan in accordance with the scope boundary.
- Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HPE account team and the Microsoft division.
- Extensive exposure in handling installation, configuration, maintenance, migrations, troubleshooting and monitoring of networks (hardware & software) with a focus on systems administration in multi-platform environments, ensuring maximum uptime
- Providing expert IT transformation services and cutting-edge technology solutions to major enterprises operating in diverse industries and domestic & international markets
- Efficient in mapping requirements of clients as well as different Stakeholders, Suppliers, Service Providers and Vendor
- Deftness in Microsoft Virtualization i.e. Hyper-V, Windows Deployment using WDS and MDT, High availability with Failover Clustering Technology on Windows Server 2008 R2 and Windows Server 2012 R2, Security of Portable Devices using Microsoft Bitlocker Technology and MBAM
- Skilled in managing Windows Licensing using KMS and MAK Activation
- Effective in customizing asset upgrades as well as offering comprehensive & innovative technical solutions in line with guidelines specified by the client
- Adeptness in providing guidance and leadership to staff in accordance with specified program objectives; creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members

**Essential Skills**

**Customer handling skills**
- Broad technical knowledge on Windows & Citrix
- Knowledge of attached and networked storage hardware and concepts
- Should have good presentations skills.
- Affinity with Microsoft related support processes
- Ability to **work in a 24x7 Environment**
- Demonstrates high level of technical & account management communication skills and expertise in communicating with customers & internal organization.
- Adds Customer Expectation management as part of the Escalation process and be able to isolate obscure problems of unknown origin.
- Manages the solution process with high management attention in a complex environment.

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global divers