IT - Support

**Company Name: BKT Tires**
**Required Skills: Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).,Proficiency in Windows, macOS, and/or Linux operating systems.,Knowledge of networking concepts,Familiarity with Active Directory, Office 365, and cloud-based platforms.**
**Key Responsibilities**:

- **Technical Support & Troubleshooting**:

- **Provide first-level and second-level support for hardware, software, and network issues.**:

- Respond to and **resolve IT support tickets** promptly and efficiently.
- **System Maintenance**:

- **Monitor and maintain IT systems**, including desktops, laptops, servers, and network devices.
- Install, configure, and upgrade software and hardware as needed.
- Perform routine system checks and updates to ensure optimal performance.
- **Network Management**:

- Troubleshoot network connectivity issues and coordinate with vendors or ISPs when necessary.
- **Support the maintenance of LAN/WAN infrastructure, VPN connections, and wireless networks.**:

- **IT Asset Management**:

- Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
- Coordinate with vendors for procurement and servicing of IT equipment.
- **Security & Compliance**:

- Implement and monitor cybersecurity measures, including antivirus software and firewalls.
- Ensure compliance with organizational IT policies and standards.
- **Conduct data backups and recovery processes.**

**Qualifications & Skills**:

- **Education**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- **Experience**:

- **3 to 7 years of proven experience in IT support or a similar role.**:

- **Technical Skills**:

- **Proficiency in Windows, macOS, and/or Linux operating systems.**:

- **Familiarity with Active Directory, Office 365, and cloud-based platforms.**:

- **Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.**:

- **Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).**:

- **Soft Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to prioritize tasks and manage time effectively.
- **Certifications (preferred)**:

- CompTIA A+, Network+, or Security+.
- Microsoft Certified: Modern Desktop Administrator Associate.
- ITIL Foundation Certification.

**1. Provide first-level and second-level support for hardware, software, and network issues.**
**2. Respond to and resolve IT support tickets promptly and efficiently.**
**3. Monitor and maintain IT systems, including desktops, laptops, servers, and network devices.**
**4. Support the maintenance of LAN/WAN infrastructure, VPN connections, and wireless networks.**
**5. Conduct data backups and recovery processes.**
**6. Proficiency in Windows, macOS, and/or Linux operating systems.**
**7. Familiarity with Active Directory, Office 365, and cloud-based platforms**
**8. Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.**
**9. Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).**
**10. Need stability of at least 2 years of stability in each organisation.**

Shift:

- Day shift
- Rotational shift

Work Days:

- Monday to Friday

Application Question(s):

- Do you have experience in maintenance of LAN/WAN infrastructure, VPN connections, and wireless networks?
- Do you have Proficiency in Windows, macOS, and/or Linux operating systems?
- Do you have Familiarity with Active Directory, Office 365, and cloud-based platforms?
- Do you have Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs?
- Experience with IT ticketing systems (e.g., ServiceNow, Zendesk)?

Work Location: In person