Sales Support Adminstrator

7 hours ago

Mumbai Maharashtra, India Brennan IT Full time

**Why work for Brennan?**
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- An environment that embraces learning and development of all employees
- A strong culture underpinned by values that are truly lived every day
- Flexibility to work in the way that brings out the best in you
- Plenty more...

**The role**

Customer Support & Service Delivery
- Assisting the salesperson respond to inbound enquiries from clients including the follow up of service and account related matters.
- Customer adhoc reporting including sending regular reports for specific customers
- Assisting with credits, invoicing, debtors
- Coordinating/securing resourcing for customers as required
- Assisting with escalations
- Assisting following up CSAT survey responses

Administration
- Formatting Order Forms and Proposals in both Word and PowerPoint to ensure brand consistent and professional documentation is always presented to the customer
- CRM Hygiene of Accounts, Contacts, Opportunities
- Setting up meetings on behalf of Salespeople
- Chasing up DOA requirements on behalf of Sales
- Chasing up TPR approvals and any other approvals

Sales Activities
- Preparing & processing basic order forms and sending digitally for customer signature
- Checking legal requirements for Order Forms and bringing together the required documents for review
- Assistance with basic Quotes including qualifications and pricing for data, service packs, hardware software
- Assist with Contract Management including cancellations, renewals, pricing on RFPs
- Coordination with the Practice Lead, Product Team, and Carrier Management team to optimize pricing across product lines and customer segments.
- Service Pack monitoring and chase up of low balances with customers
- Basic renewals of hardware/software
- Liaison with Sales Operations, Provisioning and Finance regarding contracts and changes to contracts.

Research and Reporting

Preparing cancellations including working out ETFs before sending to Contracts for processing
- Contract renewal research and preparation
- White space analysis
- General internal reporting (Accounts, revenue, opportunities)

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