Virtual Hygiene Coordinator Front Assistant

6 days ago

Thaltej Ahmedabad Gujarat, India Smyl Manatee Full time

**Job Overview**:
We are seeking a proactive and detail-oriented Virtual Hygiene Coordinator to join our remote support team for a U.S.based dental office. This role includes managing dental hygiene schedules, patient communication, insurance verification, and assisting with virtual front-desk tasks.

**Key Responsibilities**:

- Manage and confirm daily hygiene appointments (target: 10 hygiene + 2 new patients/day)
- Reactivate inactive patients via phone outreach
- Perform pre-appointment checks: paperwork, insurance, and account status
- Perform post-appointment verifications: scheduling, claim submissions, clinical notes
- Assist with incoming calls (e.g., appointment confirmations, treatment clarifications)
- Handle outgoing follow-up and appointment confirmation calls

**Key Performance Indicators (KPIs)**:

- Maintain full hygiene schedules
- Keep broken appointments below 3%
- Reactivate inactive patients
- Promote and convert patients to SCP membership plans

**Requirements**:

- Strong verbal and written English communication skills
- Basic understanding of dental terminology (training provided)
- Proficiency in using scheduling software and spreadsheets
- Excellent attention to detail and time management

**Work Hours**:
Monday to Friday | Evening/Night Shift (aligned with U.S. time zones)

Pay: ₹29,000.00 - ₹33,500.00 per month

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- US shift

Ability to commute/relocate:

- Thaltej, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)

**Location**:

- Thaltej, Ahmedabad, Gujarat (required)

Shift availability:

- Night Shift (required)

Work Location: In person

Expected Start Date: 16/07/2025

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