Customer Care Person
1 week ago
Job Description:
Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.
Areas of responsibility would be:
- Determine the requirements by working with customers.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfil requests by completing transactions; entering requests in the system or forwarding requests.
- Sell additional services by recognizing opportunities and explaining the benefits of additional features.
- Maintain a call centre database by entering information.
- Keep systems operational by following established procedures; reporting malfunctions.
- Enhance the organization's reputation by accepting ownership of any existing and new requests
- Mandatory fluency in English & Hindi.
**Job Type**: नियमित / स्थायी
**Salary**: ₹१३,५८३.०० per month
Ability to Commute/Relocate:
- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (required)
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