Call Center Executive

6 days ago

Greater Noida, India Cloudare Technologies Private Limited Full time

Experience : 3-5 years

Notice : Immediate to 15 days

**Responsibilities**:
1. Handle customer inquiries: Respond to inbound customer calls promptly, addressing their queries, concerns, and complaints professionally and efficiently.

2. Provide product and service information: Familiarize yourself with company's wide range of products and services to accurately address customer inquiries and offer suitable solutions.

3. Order processing: Accurately record customer details, orders, and payments, ensuring data integrity while efficiently processing orders through our system.

4. Manage customer accounts: Update and maintain customer databases, ensuring accurate and up-to-date customer profiles for future reference.

5. Upselling and cross-selling: Identify and seize opportunities to upsell and cross-sell Yamaha's products and services based on customer needs and preferences.

6. Complaint resolution: Investigate and resolve customer complaints and issues efficiently, empathetically, and in a timely manner, aiming to achieve customer satisfaction and retention.

7. Escalation management: Escalate complex or unresolved customer issues to the appropriate department or supervisor to ensure prompt and effective resolution.

8. Follow-up: Initiate follow-up calls to ensure that customer concerns have been addressed adequately and document outcomes for future reference.

9. Maintain call center etiquette: Adhere to call center policies and procedures, maintaining professionalism, confidentiality, and a positive attitude while engaging with customers.

10. Performance metrics: Achieve performance targets in call quality, customer satisfaction, and productivity.

**Job Types**: Full-time, Permanent

**Salary**: ₹400,000.00 - ₹600,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Current location?
- Current CTC?
- Expected CTC?
- Notice Period?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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