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Call Center Representative

2 weeks ago

Greater Noida, India Acute Informatics Pvt. Ltd Full time

1. Minimum qualification is **Graduation **in any discipline.
2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi.
3. Should be able to communicate confidently and politely with users
4. **Experience of at least one year in a call center.**
6. Management and resolve customer complaints
7. Identify and escalate issues to supervisors
8. Provide product and service information to customers
9. Research required information using available resources
10. Research, identify, and resolve customer complaints using applicable software
12. Route calls to appropriate resources
13. Document all call information according to standard operating procedures
14. Recognize, document, and alert the management team of trends in customer calls
15. Follow up customer calls where necessary

**Job Types**: Full-time, Permanent

**Salary**: ₹11,212.93 - ₹27,999.02 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 2 years (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Ability to Commute:

- Greater Noida, Uttar Pradesh (required)

Ability to Relocate:

- Greater Noida, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person