Call Center Representative
3 days ago
Job description:
**ONLY LOCAL FEMALE CANDIDATES REQUIRED**
- Weekly off.
**ONLY NCR CANDIDATES**
**Key Responsibilities**:
- Handle incoming customer calls, addressing inquiries, and providing assistance regarding dry cleaning services.
- Assign tasks to runners based on customer requests and operational needs.
- Communicate with store managers to ensure smooth operations and address any issues that arise.
- Coordinate with the Plant team to manage workflow and ensure timely service delivery.
- Maintain accurate records of customer interactions and transactions.
- Provide exceptional customer service to enhance customer satisfaction and retention.
- Follow up on customer feedback and suggest improvements for service delivery.
**Requirements**:
- Minimum of 1 year of experience in a call centre or customer service role, preferably in the dry cleaning or related industry.
- Strong verbal communication skills and a pleasant phone manner.
- Ability to work under pressure and multitask effectively.
- Proficient in using computer systems and call center software.
- Strong organizational skills and attention to detail.
- Team player with a positive attitude.
**Preferred Qualifications**:
- Familiarity with dry cleaning processes and terminology.
- Experience in a team leadership or supervisory role is a plus.
**Job Types**: Full-time, Permanent, Freelance
**Experience**:
- tele sales: 1 year (preferred)
**Location**:
- Greater Noida, Uttar Pradesh (preferred)
Work Location: In person
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
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