Associate, Customer Success

Are you our _“TYPE”?_ Monotype (Global) Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Monotype Solutions India Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work® three years in a row. The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales. Headquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the world’s leading company in fonts. It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design” by Fast Company. Monotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. We are searching for the right Customer Success professional to join our team to help our customers adopt and realize maximum value from our SaaS offering. You will have an opportunity to: - Complete onboarding and platform configuration for enterprise and mid-market customers within three months. - Utilize automation tools and workflows to efficiently manage onboarding tasks and communications. - Track and report on onboarding progress and time-to-value metrics. - Support one-off platform-related projects to meet specific account needs. - Identify and escalate technical issues or at-risk accounts to the appropriate teams. - Identify opportunities of upselling and cross-selling - Collaborate across the organization with field sales, renewals and technical support to maximize customer satisfaction. What we’re looking for: - 1+ years of experience in a customer support or operations role, preferably in a SaaS environment. - Proficiency with CRM and automation tools. - Strong organizational and time-management skills. - Excellent written communication skills. - Ability to follow standardized processes and workflows efficiently. - Monotype is expanding globally. Proficiency in one or more of the following languages is desirable (not mandatory) for this role: German, Japanese, French, Spanish. Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. LI-DNI