Support Engineer

1. Client Relationship ManagerResponsible for building and maintaining strong client relationships. Understands client needs, ensures smooth project communication, manages feedback, and works with the technical team to deliver successful software solutions.2. Customer Support ExecutiveHandles customer queries, provides technical and non-technical support,...

Linux Support Engineer* Red Hat Certified Engineer RHEL 7 or Red Hat Certified System Administrator RHEL 7 to the Linux Carrier Portal for this profile.Seeking a Linux Certified and skilled Hardware Engineer with a minimum of 1 year experience.Responsible for maintaining, troubleshooting, and upgrading hardware or Operating system environments.Qualification...

Troubleshooting for desktops, laptops, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).Collaborate with other IT teams to resolve complex technical issues.Monitor and track incidents...

Qualification – Diploma/BE/MCA Computer Hardware & Networking (Preferable Certifications N+/CCNA/MCSA)Exp.- Minimum 1 yearJob Location – SuratSalary Range – 25 K To 35 KDomain Knowledge –Practical knowledge of Configuration & Troubleshooting of switches, Firewalls & Access Points. Network Management (Ports, IP addressing and VLAN Assignments for user...

Job Title:Junior Technical Support EngineerLocation:SuratWork Mode:Onsite (No Work From Home)Experience:1–3 YearsJob Summary:We are looking for aJuniorTechnical Support Engineerwith strong knowledge of bothFrontend and Backend technologiesand a solid understanding ofMongoDB (including advanced concepts). The ideal candidate will be responsible for...

Role & responsibilitiesJob Title: L1 Support Desktop Support EngineerExperience Required: Minimum 1-2 YearsLocation: SuratJob Description:We are seeking a skilled and proactive L1 Support with at least 1 years of hands-on experience in IT support. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing system...

JOB DETAILS Responding to client support requestsContacting clients to find out the nature of the problem Traveling to the client’s location or connecting via a remote link Troubleshooting hardware and software issues Installing and maintaining hardware and computer peripherals Installing and upgrading operating systems and computer software...

JOB DETAILS Responding to technical support ticketsContacting clients to find out the nature of the technical or IT issue Linking to clients' computers via remote access Traveling to clients' office or server location Installing new hardware, software, and networking systems Diagnosing and troubleshooting hardware, networking, and software issues Proposing...

Responsibilities:* Provide desktop, laptop & hardware support* Implement software solutions* Troubleshoot network issues on LANs* Offer technical assistance via phone/email* Maintain software updates & configurationsHealth insuranceProvident fundFlexi workingOver time allowanceEmployee state insuranceAnnual bonusReferral bonus

dutiesMaintain excellent customer satisfaction and review support tickets for appropriate resolutionProvide customer support through phone and chatWork with other departments to resolve customer issues in a timely mannerServe as a point of contact for customer support and complaintsProactively identify, investigate, and resolve recurring customer support...