Relationship Manager

1 week ago


Pune, Maharashtra, India White Force Full time

Job description

Responsibilities:

List the responsibilities, these should be the roles KPIs that we would measure

on

 Coach Relationship Management: Measure the satisfaction level of

coaches through surveys, aiming for a target score of 90% or higher.

 The Net Promoter Score (NPS) measures client loyalty and satisfaction

by asking how likely they are to recommend our services to others.

Targeting an NPS score of 90% or above indicates a strong commitment

to delivering exceptional client experiences and fostering long-term

relationships.

Performance Improvement Planning:

 Implementation Rate of PIPs: Track the percentage of Performance

Improvement Plans initiated for low-performing coaches, aiming for

100% implementation for identified cases.

 Improvement in Coach Performance: Measure the percentage increase

in performance metrics for coaches who have undergone PIPs, targeting

a minimum improvement of 20% within a specified timeframe.

Reporting and Communication:



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