Hiring For Service Customer Support

2 weeks ago

Rajkot, India Salexi hr solution Full time
job title: ra/sa complaint management executive (off-roll)location: rajkotarea coverage: saurashtraposition type: off-roll / contractualjob purpose:to ensure effective monitoring and resolution of ra/sa (retailer/service associate) complaints, manage service turnaround time (rt/dt), and maintain performance standards of asps (authorized service providers) and ssds (service support dealers) in the saurashtra region.key responsibilities:complaint management:daily tracking and monitoring of ra/sa complaints raised through service channels.ensure timely resolution of complaints within defined rt (response time) and dt (down time) metrics.escalate unresolved or recurring issues to the appropriate stakeholders.field visits:conduct regular visits to asps and ssds across saurashtra to ensure adherence to service quality norms.perform on-field attendance and verification for ra/sa complaints.performance monitoring:review and analyze the performance of asps and ssds in complaint handling and resolution.identify gaps in service delivery and provide corrective action plans.coordination and reporting:coordinate with internal teams, asps, and ssds for complaint closures and escalations.submit daily, weekly, and monthly performance and complaint reports to the reporting manager.qualifications & skills:graduate in any discipline (technical background preferred).1-3 years of experience in field service/customer complaint management.good understanding of ra/sa service models and operational workflows.proficient in ms office (excel, powerpoint).strong communication, problem-solving, and coordination skills.willingness to travel extensively across the saurashtra region.

Experience

2 - 5 Years

No. of Openings

2

Education

Any Master Degree

Role

Customer Service Representative

Industry Type

Consumer Durables / Home appliance

Gender

Male

Job Country

India

Type of Job

Full Time

Work Location Type

Work from Office

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