Customer Support Executive

1 day ago

Rajkot, Gujarat, India MARWADI SHARES & FINANCE LTD Full time ₹ 15,000 - ₹ 1,60,000 per year

Customer Service and Support Executive

Marwadi Shares and Finance Limited.

Marwadi was established in 1992 at Rajkot, Gujarat. It is a well-diversified group into Financial Services, Education and Solar energy. Currently employing more than 2000 employees as a Group Marwadi Financial Services is the financial services arm of the Marwadi Group and is having 800 plus employees across 104 locations around Gujarat and neighboring states. There are also in excess of 1450 franchisees as a part of our network. Leveraging the network and our world class product and services we have a 4.1L customer base.

Job Purpose:

The company is looking for an experienced and enthusiastic customer support executive to serve our internal and external clientele. The candidate will be a part of the customer support team and will report to the Manager – Customer Support. The key duties of the profile will be to handle clients 'queries and provide appropriate solutions with effective communication skills, prepare reports, and ability to use software solutions. The candidate should have a typing speed of 20-25 WPM (word per minute).

Requirements:

● Qualification: Commerce Graduate, NISM certified preferred

● Experience: 0 to 1 year experience

● CTC: Based on candidates experience and merits

● Location: Rajkot (HO)

Responsibilities:

● Answer calls professionally to provide information about products and services, take/ cancel orders if required, or obtain details of complaints

● Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications

● Follow up to ensure that appropriate actions were taken on customers' requests

● Refer unresolved customer grievances or special requests to designated departments for further investigation

● Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information

● Greet customers warmly and ascertain problems or reason for calling. Assist with placement of orders, refunds, or exchanges

● Ensure Customer Satisfaction

● Share innovative ideas in form of kaizen regularly to improve process and service for our customers

● First call resolution / issue Resolution

● Prepare MIS reports, take additional administrative duties assigned for smooth functioning of Customer support department

● Possess ability to handle work pressure and deliver excellent customer service during crisis situation

● Candidate should have knowledge of basic MS office and should be able to work on CRM systems

Skills:

● Proficient knowledge of MS Excel, PowerPoint, and Word software.

● Excellent written and verbal communication skills.

● Problem Solving or Analysis skill.

● Should be Accurate and responsible

Personality:

● Careful and diligent even meticulous with a good dose of common sense

● Efficient, effective and organized in both the physical and digital words

● Modestly confident and also personable, good humored and trustworthy

● Informal but 100% professional while respecting traditional courtesy and good manners.

Job Type: Full-time

Pay: ₹15, ₹16,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • Do you have experience in Customer Support?

Work Location: In person

  • Customer Support Executive

    4 days ago

    Rajkot, Gujarat, India Protouch Full time

    Company DescriptionProtouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be...

  • Customer Support Executive

    5 days ago

    Rajkot, Gujarat, India Protouch Full time

    Company DescriptionProtouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be...

  • Sales Cum Customer Support Executive

    4 weeks ago

    Rajkot, Gujarat, India Tathata Infotech Full time

    Fashion Industry : Sales cum Customer Support Executive with 2–4 years of experience Job DescriptionJob Title: Sales cum Customer Support Executive Fashion IndustryDepartment: Sales / Customer ExperienceLocation: NoidaExperience Required: 2–4 YearsIndustry: Fashion / Apparel / RetailEmployment Type: Full-TimeReports To: Sales Manager / Customer...

  • Executive Customer Support Professional

    1 week ago

    Rajkot, Gujarat, India beBeeSupport Full time ₹ 5,00,000 - ₹ 7,50,000

    Job OpportunityCustomer Support RoleWe are seeking a highly skilled and dedicated customer support executive to join our team. This role involves handling inquiries, resolving issues, and providing accurate information to customers.Your primary responsibility will be to handle inbound queries, emails, and calls in a professional and courteous manner. You...

  • Customer Support Specialist

    3 days ago

    Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 5 - ₹ 8

    Customer Support Specialist Job DescriptionWe are seeking an experienced Customer Support Specialist to handle customer inquiries and provide technical support.Key Responsibilities:Handle day-to-day customer inquiries via phone, email, or online chat.Provide technical assistance to customers regarding product usage and troubleshooting.Follow up with...

  • Customer Support Professional

    3 days ago

    Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 40,00,000

    About this role:We are seeking a talented and customer-focused professional to join our team as a Support Associate.As a Support Associate, you will be the first point of contact for customers, providing timely and effective support via various channels. You will be responsible for responding to customer inquiries, resolving issues, and ensuring that...

  • Customer Support Representative

    2 days ago

    Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 6,38,655 - ₹ 7,84,569

    About Our Support RoleWe are seeking a dedicated and proactive customer support professional to join our team. As a customer support associate, you will be responsible for assisting customers via chat and email during overnight hours, ensuring their inquiries and concerns are addressed promptly and effectively.Key Responsibilities:

  • Customer Support Specialist

    1 week ago

    Rajkot, Gujarat, India beBeeSupport Full time ₹ 1,20,000 - ₹ 1,50,000

    Customer Support SpecialistWe are seeking a skilled professional to provide exceptional customer service and support.Provide prompt and effective solutions to customer queries.The ideal candidate will possess excellent communication skills, strategic thinking, and a positive demeanor.Responsibilities include:Handling customer inquiries and providing tailored...

  • Customer Support Representative

    11 hours ago

    Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Support RepresentativeWe are seeking a highly skilled Customer Support Representative to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.About the RoleThis is a fantastic opportunity for someone looking to start or advance their career in...

  • Customer support specialist

    5 hours ago

    Rajkot, Gujarat, India Soft 'n'​ Web Full time

    We're looking for a proactive and empathetic Customer Support Specialist to join our team in Rajkot. This is an on-site role supporting users of our Saa S platform, ensuring they have a smooth, positive experience across every touchpoint. You'll handle inquiries, resolve technical issues, log bugs, and guide users to get the most out of our product. Your...