Client Relationship Manager

11 hours ago

Thane, India Prime Star HR Full time

we are seeking a highly motivated and skilled client relationship manager (crm) to join ourdynamic team at a leading real estate firm in thane. the ideal candidate will play a crucial rolein ensuring the satisfaction and retention of our clients through exceptional service and effectivecommunication. as a crm, you will be the primary point of contact for our clients, managingtheir needs and ensuring smooth interactions throughout their journey with us.key responsibilities: client management: ensure that all needs of clients are successfully met and managedafter booking. after-sales service: provide continuous support to existing clients and ensure they arefully satisfied with the services offered. client feedback: actively seek honest and constructive feedback from clients toimprove services and resolve any concerns. booking to payment collection to possession: provide end-to-end service to clients,from order placement to payment collection, ensuring satisfaction at every stage. query resolution: address and resolve all client queries promptly, ensuring a smoothand positive experience. product & service guidance: offer insights and assistance to clients regarding ourproducts or services, ensuring they are well-informed. complaint handling: act as the main point of contact for client complaints and escalateissues to the relevant department or personnel for resolution. proactive communication: understand client needs, proactively address issues, andensure a high level of customer satisfaction at all times. documentation: maintaining and filing documentation as per the process of thecompany including receipts, demand letters, interest letters, etc if and when needed. coordination: coordination with different departments and entities such as banks toensure the client journey is seamless.key skills & qualifications: polite disposition: a friendly and professional attitude when dealing with clients. strong follow-up skills: ability to rigorously follow up with clients to ensure all needsare met. excellent communication: confident communication skills, both verbal and written,with clients and colleagues. problem solving: ability to understand client circumstances and provide appropriatesolutionsproactive approach: always anticipate client needs and take proactive steps to exceedtheir expectations. availability: be readily available for calls and maintain consistent communication withclients.qualifications: strong command on english language is mandatory. strong interpersonal, coordination and follow up skills. quick learner. ability to handle multiple tasks and maintain attention to detail.Experience2 - 6 YearsNo. of Openings5EducationB.A, B.B.A, B.Com, B.Sc, B.E, B.Tech, Any Bachelor DegreeRoleClient Relationship ManagerIndustry TypeReal Estate / Property / ConstructionGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace interview locationThane ,Maharastra

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