CRM Executive
3 weeks ago
Job Description:
• Customer Handling Process: Work with the Senior Management team to establish a clear process for handling customers.
• Customer Lifecycle Management: Collaborate with the sales team to take ownership of a customer from the completion of a sale through to the successful delivery of their home, and then hand over to the maintenance/operations team.
• Customer Representation: Act as the customer representative on the ground to ensure the product delivered aligns with customer expectations and company standards.
• Coordination with Teams: Coordinate with other teams such as sales, legal & documentation, construction, and accounts to ensure a seamless customer experience across all touchpoints.
• Bank Loan Facilitation: Facilitate bank loan facilities for customers and cultivate relationships with bankers, lawyers, etc., to smoothen and expedite the customer process.
• Villa Design Coordination: Coordinate the villa design process between the customer and architect to balance customer requirements with company policies, and ensure appropriate records of customer approvals and plan sanctions.
• Customer Documentation: Maintain current and complete customer documentation files.
• Quality Checks: Undertake and ensure periodic quality checks during the construction stage to align with internal standards, approved design, and customer expectations.
• Change/Modification Management: Manage change and modification requirements, balancing customer needs with internal policies, ensuring appropriate approvals, and cost recovery.
• Customer Communication: Maintain regular proactive correspondence with customers, keep them updated on progress and key developments, and foster a sense of belonging in the community.
• Account Management: Maintain customer accounts and ensure timely collection of receivables.
•Referral Generation: Foster relationships to generate referrals for new sales and channel those to the sales team or assist in sales closure.
• Additional Responsibilities: Handle other tasks necessary for the overall benefit of the company, including documentation, registration, liaison, and relationship management.
• Internal Representation: Act as the customer representative internally, perform routine quality checks, track schedules, communicate with customers, and ensure a delightful customer experience.
Desired Skills
• Experience: 4+ years of experience with some exposure to the real estate industry.
• People Skills: Strong interpersonal skills with customers, peers, and external parties.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational and coordination skills.
• Perseverance: Ability to persist and handle challenges effectively.
• Languages: Proficiency in English and Kannada.
Education Requirements
• Qualification: Graduate.
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