CRM Executive
5 months ago
AyurVAID Hospitals, an Apollo Hospitals group of companies, is a leading chain of hospitals and clinics providing Ayurveda based medical care. Now in its 17th year of operations, AyurVAID is in the process of rapid scale-up and looking to expand its CRM team.
We are looking for smart individuals who have had at least 2-3 years of relevant experience in handling inbound and outbound calls and managing call data on a CRM tool.
This is an immediate requirement.
- Answer/Respond to inquiries received through Website, Phone calls and Web Chat
- Work in a target oriented environment in accordance to pre-defined compliance processes & policies.
- Collect relevant details of the patient (data entry) and update the same in CRM platform.
- Provide relevant doctor information and book appointments accordingly.
- Co-ordinate with all the AyurVAID centers to ensure smooth execution of all the created a till closure.
- Ensure tracking & closure of all scheduled appointments.
- Ownership of all the assigned leads for timely action leading to Consultations.
- Manage and own set of patients for all follow-up consultations.
- Maintain customer satisfaction ratings based on explicit set criteria.
- Attend mandatory training sessions to stay updated on company policy changes.
- Preferably a Science Graduate
- Minimum 2 years of customer service experience (preferably in healthcare domain)
- Excellent interpersonal & communication skills
- Strong computer skills
- High level of professionalism
- Strong problem-solving abilities
**Work Schedule**:
- Office timings: 8am - 8pm (all days)
- Shift timings: 9 hours daily (6 days a week)
- rotational
Pay: ₹9,794.25 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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