Customer Support Executive
6 days ago
We are looking for a Customer Support Executive to join our team. The ideal candidate should have excellent communication skills and the ability to handle customer inquiries and complaints effectively. The role requires a candidate with 0-4 years of experience in customer service and support, preferably in the technology industry.
Responsibilities- Respond to customer inquiries and complaints through email, phone, and chat in a timely and professional manner
- Identify and escalate issues to the appropriate team members and departments
- Provide customers with accurate and complete information about our products and services
- Maintain a high level of customer satisfaction through excellent service and support
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Document and track customer interactions and resolutions in our CRM system
- Bachelor's degree in any discipline
- 0-4 years of experience in customer service and support
- Excellent communication skills in English and Hindi (both written and verbal)
- Strong problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Familiarity with CRM systems and customer support tools
- Ability to multitask and manage time effectively
- Experience in the technology industry is a plus
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Customer Support Executive
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Customer Support Executive
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