Customer Support Executive

6 days ago


Hyderabad Secunderabad Telangana Kolkata, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a Customer Support Executive to join our team. The ideal candidate should have excellent communication skills and the ability to handle customer inquiries and complaints effectively. The role requires a candidate with 0-4 years of experience in customer service and support, preferably in the technology industry.

Responsibilities
  • Respond to customer inquiries and complaints through email, phone, and chat in a timely and professional manner
  • Identify and escalate issues to the appropriate team members and departments
  • Provide customers with accurate and complete information about our products and services
  • Maintain a high level of customer satisfaction through excellent service and support
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Document and track customer interactions and resolutions in our CRM system

Skills and Qualifications
  • Bachelor's degree in any discipline
  • 0-4 years of experience in customer service and support
  • Excellent communication skills in English and Hindi (both written and verbal)
  • Strong problem-solving and decision-making skills
  • Ability to work independently and as part of a team
  • Familiarity with CRM systems and customer support tools
  • Ability to multitask and manage time effectively
  • Experience in the technology industry is a plus


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