Customer Support Executive
1 week ago
We are seeking a skilled and experienced Customer Support Executive to join our team. The ideal candidate will have 1-4 years of experience in the job market context of India, with a focus on providing exceptional customer service and support. This role requires excellent communication skills, strong problem-solving abilities, and a passion for helping customers resolve their issues. The successful candidate will be responsible for providing support to our customers through various channels, including phone, email, and social media.
Responsibilities- Responding to customer inquiries in a timely and professional manner
- Providing technical support to customers through phone, email, and social media
- Identifying and resolving customer issues and complaints
- Collaborating with other teams to ensure customer satisfaction
- Maintaining accurate records of customer interactions and transactions
- Providing feedback to the management team to improve customer experience
- Bachelor's degree in business, communications, or a related field
- 1-4 years of experience in customer support or a related field
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Experience with customer service software and tools
- Good time management skills
- Ability to work well in a team environment
- Experience in handling customer inquiries through phone, email, and social media channels
Any more information - 9783513202
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