Customer Support Executive

6 months ago


Lucknow, India PayU Full time

**About PayU**

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here

**Job brief**

We are looking for a Customer Support Executive, to assist our customers with loan on

Documentation Required, etc & also queries post loan disbursal like How to pay EMI, how to

foreclose the loan, etc.

Customer Support Executive’s responsibilities includes resolving customers queries,

recommending every possible solution and guidance of all the available features and

excellent communication skill to earn our customer’s trust. Ultimately, to help establish our

**Requirements**:

- Experience as a Customer Support Executive or similar escalation handling role for

more than a year.
- Analysing information, Excellent communication, and problem-solving skills.
- Multi-tasking abilities.
- Organisational & Time management abilities.
- Patience when handling tough cases.
- Familiar with CRM software and remote support tools.

Telugu & Kannada).
- 9 hours shift (including 1 hour break) between 9 am to 9 Pm.
- Working from Office, 6 days working in a week.
- Rotational work offs.

**About us**:
**Our Commitment To Building A Diverse And Inclusive Workforce**

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.



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