Cse (Customer Support Executive)

2 months ago


Lucknow Uttar Pradesh, India Hirementum Full time

A customer support executive for a chat process job typically involves providing customer support through online chat or messaging platforms. Their responsibilities may include:

- **Customer service**: Handling customer queries and complaints through chat
- **Customer satisfaction**: Ensuring customer satisfaction
- **Information**: Providing proactive information and solutions to customers
- **Escalation**: Escalating customer grievances to the floor supervisor
- **Critical situations**: Handling critical situations and ensuring appropriate solutions to the customer
- **Standard operating procedures**: Adhering to applicable standard operating procedures
- **Confidentiality**: Maintaining confidentiality and security of sensitive information
- **Data entry**: Performing data entry
- **Customer records**: Maintaining accurate and up-to-date customer records

**Job Type**: Part-time

Pay: ₹6,000.00 - ₹7,000.00 per month

Schedule:

- Night shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9235205232



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