ServiceNow Architect

24 hours ago

bangalore, India Movate Full time

8 to 10 years of ServiceNow experience, with at least 4+ years as an Architect . Expertise in providing end-to-end architecture, solution design, and roadmap planning for ServiceNow implementations. Deep expertise in ITSM (Incident, Change, Problem, Knowledge, Request, Service Catalog) . Strong experience in CSM (case management, portals, omni-channel integrations) . Hands-on knowledge of GRC (Policy & Compliance, Risk, Audit, Vendor Risk) . Proven experience with CMDB, Discovery, Service Mapping, and data reconciliation . Strong understanding of integration architecture using Integration Hub, APIs, and enterprise connectors. Expertise in ServiceNow platform architecture, scripting, and performance optimization . Familiarity with Now Assist (GenAI) , Virtual Agent, Predictive Intelligence, and automation features. Expertise in Architecting solutions using Integration Hub, REST/SOAP APIs, MID Servers, web services, and enterprise middleware (MuleSoft, Dell Boomi, etc.) . Expertise hands-on solutioning when needed (prototyping, technical POCs, troubleshooting). In-depth knowledge of ServiceNow security model (ACLs, encryption, RBAC) . Strong knowledge of ITIL and enterprise architecture frameworks Preferred certifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) – ITSM, CSM, GRC.

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