ServiceNow Architect

18 hours ago

Bangalore, India Brillio Full time

Senior Architect We are seeking a highly experienced ServiceNow Senior Architect with a strong background in AI/ML technologies to lead the design, architecture, and implementation of ServiceNow solutions integrated with AI-driven capabilities. You will drive strategic initiatives to enhance automation, predictive analytics, virtual agents, and intelligent workflows across the enterprise. ________________________________________ Key Responsibilities: • Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with an emphasis on AI/ML integration. • Design and implement AI-powered workflows, including predictive intelligence, virtual agents, AIOps, and machine learning solutions within the ServiceNow ecosystem. • Collaborate with cross-functional teams to identify automation opportunities and optimize business processes using ServiceNow and AI. • Define and document ServiceNow architecture standards, patterns, and best practices aligned with enterprise IT strategies. • Provide technical leadership and mentoring to ServiceNow developers and platform engineers. • Lead complex platform upgrades, migrations, and custom integrations with other systems and tools (e.g., AI services from Azure, AWS, GCP). • Ensure compliance with data security, privacy, and governance policies, especially with AI-based implementations. • Evaluate and integrate GenAI capabilities (e.g., ServiceNow Now Assist, GenAI integrations) to enhance user experience and operational efficiency. • Stay updated on ServiceNow and AI/ML roadmap developments, and recommend new features, plugins, or capabilities that align with business goals. ________________________________________ Required Skills and Qualifications: • Overall 10+ years of experience of IT consulting • 10+ years of experience in ServiceNow platform architecture, design, and development. • Strong experience working with AI/ML technologies, including predictive analytics, natural language processing (NLP), chatbots, and/or Gen AI tools. • Strong expertise in ServiceNow platform modules: ITSM, ITOM, CMDB, HRSD, CSM, or others. • Hands-on experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and AI Search. • Proven experience integrating external AI platforms (Azure AI, AWS SageMaker, Google Vertex AI) with ServiceNow. • Proficient in JavaScript, REST/SOAP APIs, and ServiceNow scripting (client/server side). • Experience with cloud architecture and DevOps practices (CI/CD, automated testing). • Excellent communication, leadership, and stakeholder management skills. • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – at least one module.

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