Principal Platform Architect

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone You will be part of the Customer Excellence team Our purpose is to accelerate platform adoption and improve customer outcomes We do this through a portfolio of services delivered by outstanding consultants using our ecosystem of partners our leading practices methodologies and tools based on our experiences from 1000 s of customer engagements What you get to do in this role The Customer Excellence Principal Platform Architect is a technical advisory role responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes The Principal Platform Architect ensures customers use leading practices around instance strategy technical governance core data integrations and the technical health of the platform This is a consultative role focused on guiding ServiceNow partner and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success You will work with the customer across executive platform owner enterprise architects and development teams during the selling structuring and implementation of solutions Be a technical expert across multiple engagements to guide customers partners and internal team members to provide successful customer solutions Provide a variety of knowledge across multiple workflows Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision Translate goals to outcomes into a customer roadmap Translate business information and technical requirements into an architectural blueprint to achieve complex goals Engage with the customer s Enterprise Architects to position ServiceNow as the digital transformation platform standard integrated with the customer s core applications Manage technical governance and an delivery operating model and governance Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices Support the sales effort by scoping and estimating the engagement and change orders Be an active contributor of leading practices and expertise related to the ServiceNow platform Maintain skills certifications on insert skill or cert for insert workflow Support the professional development of others through means of mentoring Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry 8 - 12 years progressive experience as part of a professional services organization or equivalent education experience with a non - negotiable ServiceNow Platform implementation experience Management consulting experience Ability to travel up to 80 Creativity with comfort running programs independently within a startup paced environment Success driving complex issues through analysis and resolution Ability to relay complex information to diverse set of audiences both technical and non-technical ServiceNow certifications in aligned workflow Industry domain expertise in insert industry Large program experience leading architecture and design Enterprise architecture experience Cloud application technology experience FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license