ServiceNow Architect

2 days ago

bangalore, India Brillio Full time
  • Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with an emphasis on AI/ML integration.
  • Design and implement AI-powered workflows, including predictive intelligence, virtual agents, AIOps, and machine learning solutions within the ServiceNow ecosystem.
  • Collaborate with cross-functional teams to identify automation opportunities and optimize business processes using ServiceNow and AI.
  • Define and document ServiceNow architecture standards, patterns, and best practices aligned with enterprise IT strategies.
  • Provide technical leadership and mentoring to ServiceNow developers and platform engineers.
  • Lead complex platform upgrades, migrations, and custom integrations with other systems and tools (e.g., AI services from Azure, AWS, GCP).
  • Ensure compliance with data security, privacy, and governance policies, especially with AI-based implementations.
  • Evaluate and integrate GenAI capabilities (e.g., ServiceNow Now Assist, GenAI integrations) to enhance user experience and operational efficiency.
  • Stay updated on ServiceNow and AI/ML roadmap developments, and recommend new features, plugins, or capabilities that align with business goals.


Required Skills and Qualifications:

  • Overall 15+ years of experience of IT consulting
  • 10+ years of experience in ServiceNow platform architecture, design, and development.
  • 3+ years of experience working with AI/ML technologies, including predictive analytics, natural language processing (NLP), chatbots, and/or GenAI tools.
  • Strong expertise in ServiceNow platform modules: ITSM, ITOM, CMDB, HRSD, CSM, or others.
  • Hands-on experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and AI Search.
  • Proven experience integrating external AI platforms (Azure AI, AWS SageMaker, Google Vertex AI) with ServiceNow.
  • Proficient in JavaScript, REST/SOAP APIs, and ServiceNow scripting (client/server side).
  • Experience with cloud architecture and DevOps practices (CI/CD, automated testing).
  • Excellent communication, leadership, and stakeholder management skills.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – at least one module.
  • Bachelor's or Master’s degree in Computer Science, Information Systems, or related field.


Preferred Qualifications:

  • ServiceNow Certified Technical Architect (CTA) or Master Architect designation.
  • AI/ML certifications from major cloud providers (e.g., AWS Machine Learning, Azure AI Engineer Associate, etc.).
  • Experience with GenAI frameworks, LLMs, or ServiceNow’s Now Assist and AI Studio.
  • Knowledge of ITIL frameworks and experience implementing ITIL-compliant processes.

  • Sr Staff Solution Architect, ServiceNow

    1 week ago

    Bangalore, India ServiceNow Full time

    As a Solution Architect across Finance, HR and Legal domain applications in Digital Technology group, you will be responsible for designing and delivering end-to-end technical solutions that enable transformation and scalability of our systems. You will act as the key bridge between business objectives and technical execution, ensuring alignment with...

  • Sr Staff Solution Architect, Servicenow

    7 days ago

    Bangalore, Karnataka, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based...

  • ServiceNow Architect

    10 hours ago

    bangalore, India Nexusnow.ai Full time

    Job Title: ServiceNow Architect Location: Bengalore Experience: 8+ Years Notice Period: Immediate Joiners Preferred Job Summary: We are seeking a highly skilled and experienced ServiceNow Architect. The ideal candidate will be responsible for designing, implementing, and managing ServiceNow solutions that align with business goals and IT strategies. You will...

  • Principal Solution Architect

    2 weeks ago

    Bangalore, Karnataka, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based...

  • ServiceNow Architect

    2 days ago

    bangalore, India Nexusnow.ai Full time

    Job Title: ServiceNow ArchitectLocation: BengaloreExperience: 8+ YearsNotice Period: Immediate Joiners PreferredJob Summary:We are seeking a highly skilled and experienced ServiceNow Architect. The ideal candidate will be responsible for designing, implementing, and managing ServiceNow solutions that align with business goals and IT strategies. You will play...

  • ServiceNow Architect

    2 days ago

    bangalore, India Enterprise Minds, Inc Full time

    Job Title: ServiceNow Architect – ITSMLocation: Hyderabad, India Experience: 10+ years Employment Type: Full-timeAbout the RoleWe are seeking an experienced ServiceNow Architect with strong expertise in IT Service Management (ITSM) and enterprise-scale ServiceNow implementations. The ideal candidate will have a proven track record of leading architecture,...

  • ServiceNow Architect

    9 hours ago

    Bangalore, India Brillio Full time

    Senior Architect We are seeking a highly experienced ServiceNow Senior Architect with a strong background in AI/ML technologies to lead the design, architecture, and implementation of ServiceNow solutions integrated with AI-driven capabilities. You will drive strategic initiatives to enhance automation, predictive analytics, virtual agents, and intelligent...

  • Only 24h Left! Senior/principal Platform Architect

    2 weeks ago

    Bangalore, Karnataka, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based...

  • ServiceNow Certified Technical Architect

    2 days ago

    bangalore, India Digile Full time

    ServiceNow Certified Technical Architect (CTA)Location: Pan IndiaEmployment Type: Full-timeAbout the Role:We are looking for an experienced ServiceNow Certified Technical Architect (CTA) to lead the design, governance, and implementation of complex ServiceNow solutions. This role requires deep technical expertise, strong stakeholder management, and the...

  • Pre-sales Solution Architect

    3 days ago

    Bangalore, Karnataka, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based...