Principal Enterprise Architect

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone ServiceNow is seeking Enterprise Architects to join our Team The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions Our team brings technical expertise real-world experience strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the platform of platforms vision We act as technical leaders for our customers most complex solutions designed to ensure that they can realize the value they need We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions While collaborating with customers partners and the wider ServiceNow sales team the right candidate will create and communicate high-level architectures and strategies that are both written and verbal to audiences up to and including the CIO CTO level The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface one code base and one data model The Enterprise Architect will also lead and participate in the delivery of workshops best practice overviews and educational sessions to existing customers and partners What you get to do in this role Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow Work with a wide variety of customers colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers including IT Transformation Digital Products Services Platform as a Service Enterprise Service Management and the co-creation of industry specific solutions Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization seamlessly integrating into their current and future technology landscape Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels Work with architecture development methods modelling approaches and architecture patterns for integration Interact at multiple levels within a customer account Enterprise Architects Domain Architects Directors VPs and CXOs and maintain these relationships throughout their customer journey Provide thought leadership and collaborate with internal ServiceNow business units Identify lead and contribute to the creation of best practices white papers workshops etc Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right to invest time and energy in the right areas Willingness to jump-in and roll-up their sleeves alongside customers colleagues and partners to get things done faster and better 15 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales customer or delivery focused role Successfully lead diverse teams to reach challenging goals and can leverage organizational networks to get things done A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future Expertise designing implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms A proven track record of success with Enterprise Architecture or Application Architecture pre-sales in a software vendor in a large Enterprise or professional services environment Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF Zachman IT4IT BIAN TMForum etc Excellent understanding of the architectural principles for cloud-based platforms that include SaaS PaaS multi-tenancy and automation Experience and understanding of multiple technical domains - application data DevOps AI ML integration big data mobility analytics etc Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions Experience presenting architecture concepts designs and goals to technology leaders and partners TR21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license