BharatPe | Manager operations | gurugram
2 weeks ago
1. Overseeing speaker and swipe device replacement processes, ensuring timely and efficient delivery.
2. Managing speaker and swipe service requests to meet defined service standards.
3. Leading a team of Service Managers, ensuring their day-to-day performance aligns with organizational goals.
4. Facilitating the onboarding of swipe partners to strengthen the service network.
5. Monitoring merchant ticket tracking and ensuring resolution within the Turn-Around-Time (TAT) for service and replacement issues.
6. Resolving swipe device and SIM card-related issues on a daily basis to maintain service reliability.
7. Supervising the daily operations of the servicing call center to ensure consistent and effective support for customers
Functional Expertise
1. In-depth understanding of service management, device replacements, and troubleshooting processes.
2. Strong leadership skills to manage and guide service teams effectively.
3. Familiarity with ticket tracking systems and operational workflows in call center environments.
4. Knowledge of onboarding processes for service partners and maintaining service quality standards.
Problem Solving
1. Identify and resolve bottlenecks in service delivery and ticket management processes.
2. Develop solutions for recurring swipe device and SIM card issues to improve overall reliability.
3. Balance resources and priorities to ensure consistent service performance under tight deadlines.
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gurugram, India BharatPe Full timeIn this role, you have the opportunity to deliver…Functional Expertise● Manage the end-to-end employee life cycle processes from onboarding to offboarding, ensuring a seamless experience for all employees.● Generate reports and analytics related to HR metrics such as attrition rates, TA metrics workforcedemographics, etc., using data from Darwinbox and...
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gurugram, India BharatPe Full timeIn this role, you have the opportunity to deliver… Functional Expertise ● Manage the end-to-end employee life cycle processes from onboarding to offboarding, ensuring a seamless experience for all employees. ● Generate reports and analytics related to HR metrics such as attrition rates, TA metrics workforce demographics, etc., using data from...
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gurugram, India BharatPe Full timeIn this role, you have the opportunity to deliver… Functional Expertise ● Manage the end-to-end employee life cycle processes from onboarding to offboarding, ensuring a seamless experience for all employees. ● Generate reports and analytics related to HR metrics such as attrition rates, TA metrics workforce demographics, etc., using data from...
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BharatPe | SDE3 Android | gurugram
1 month ago
gurugram, India BharatPe Full timeIn this role, you have the opportunity to play a key role in building new software products and features from the ground up. Your work will allow you to utilize a melting pot of technologies, programming languages, and systems and require you to keep up with the ever-changing technological landscape. Your responsibilities will include all aspects of software...
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BharatPe | SDE3 Android | gurugram
1 month ago
gurugram, India BharatPe Full timeIn this role, you have the opportunity to play a key role in building new software products and features from the ground up. Your work will allow you to utilize a melting pot of technologies, programming languages, and systems and require you to keep up with the ever-changing technological landscape. Your responsibilities will include all aspects of software...
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BharatPe | SDE3 Android | gurugram
1 month ago
gurugram, India BharatPe Full timeIn this role, you have the opportunity to play a key role in building new software products and features from the ground up. Your work will allow you to utilize a melting pot of technologies, programming languages, and systems and require you to keep up with the ever-changing technological landscape. Your responsibilities will include all aspects of software...
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gurugram, India BharatPe Full timeFunctional Expertise Team Management Oversee a team of 20-30 call centre agents focused on chargeback and fraud cases. Provide guidance, support, and mentorship to Team Leaders (TLs) and Quality Analysts (QA). Monitor team performance, set KPIs, and ensure SLAs are met. Foster a positive and collaborative work environment, encouraging...
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gurugram, India BharatPe Full timeFunctional Expertise Team Management Oversee a team of 20-30 call centre agents focused on chargeback and fraud cases. Provide guidance, support, and mentorship to Team Leaders (TLs) and Quality Analysts (QA). Monitor team performance, set KPIs, and ensure SLAs are met. Foster a positive and collaborative work environment, encouraging...
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BharatPe | Recruiter
3 weeks ago
gurugram, India BharatPe Full timeThis opportunity will be based out in our corporate office in Gurgaon. This will be an off role position. o Build talent pipelines for current and future job openings in Sales, Marketing, Finance & HR function.o Perform pre-screening calls to analyze applicants’ abilitieso Plan interviews and selection procedures, including screening calls, assessments,...
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BharatPe | Recruiter
2 weeks ago
gurugram, India BharatPe Full timeThis opportunity will be based out in our corporate office in Gurgaon. This will be an off role position. o Build talent pipelines for current and future job openings in Sales, Marketing, Finance & HR function. o Perform pre-screening calls to analyze applicants’ abilities o Plan interviews and selection procedures, including screening calls, assessments,...
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gurugram, India BharatPe Full timeWe are seeking a highly motivated and experienced Engineering Manager to lead our Quality Assurance team. You will be responsible for building and managing a team of talented QA engineers, defining and implementing our QA strategy, and ensuring the delivery of high-quality software products. You will have the opportunity to: 1. Play a key role in building...
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gurugram, India BharatPe Full timeWe are seeking a highly motivated and experienced Engineering Manager to lead our Quality Assurance team. You will be responsible for building and managing a team of talented QA engineers, defining and implementing our QA strategy, and ensuring the delivery of high-quality software products.You will have the opportunity to: 1. Play a key role in building new...
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Senior Product Manager
2 months ago
Gurugram, India BharatPe Full timeIn this role, you have the opportunity toBe an integral part of the payments platform team. The team focuses on building:1. Payments platform : this includes building the Payment Gateway for BharatPe along with offline payments2. Reconciliation platform : this includes parsing of multiple resources, managing large and complex transactions, accelerating...
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Senior Product Manager
2 months ago
gurugram, India BharatPe Full timeIn this role, you have the opportunity toBe an integral part of the payments platform team. The team focuses on building:1. Payments platform : this includes building the Payment Gateway for BharatPe along with offline payments2. Reconciliation platform : this includes parsing of multiple resources, managing large and complex transactions, accelerating...
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Senior Product Manager
2 months ago
Gurugram, India BharatPe Full timeIn this role, you have the opportunity toBe an integral part of the payments platform team. The team focuses on building:1. Payments platform : this includes building the Payment Gateway for BharatPe along with offline payments2. Reconciliation platform : this includes parsing of multiple resources, managing large and complex transactions, accelerating...
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Senior Product Manager
2 months ago
Gurugram, India BharatPe Full timeIn this role, you have the opportunity to Be an integral part of the payments platform team. The team focuses on building: 1. Payments platform : this includes building the Payment Gateway for BharatPe along with offline payments 2. Reconciliation platform : this includes parsing of multiple resources, managing large and complex transactions, accelerating...
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Senior Product Manager
2 months ago
gurugram, India BharatPe Full timeIn this role, you have the opportunity to Be an integral part of the payments platform team. The team focuses on building: 1. Payments platform : this includes building the Payment Gateway for BharatPe along with offline payments 2. Reconciliation platform : this includes parsing of multiple resources, managing large and complex transactions, accelerating...
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Human Resource Operations Manager
1 month ago
Gurugram, India BharatPe Full timeIn this role, you have the opportunity to deliver…Functional Expertise● Manage the end-to-end employee life cycle processes from onboarding to offboarding, ensuring a seamless experience for all employees.● Generate reports and analytics related to HR metrics such as attrition rates, TA metrics workforcedemographics, etc., using data from Darwinbox and...
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Human Resource Operations Manager
1 month ago
Gurugram, India BharatPe Full timeIn this role, you have the opportunity to deliver…Functional Expertise● Manage the end-to-end employee life cycle processes from onboarding to offboarding, ensuring a seamless experience for all employees.● Generate reports and analytics related to HR metrics such as attrition rates, TA metrics workforcedemographics, etc., using data from Darwinbox and...
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SDE3(Backend)
3 months ago
Gurugram, India BharatPe Full timePosition Overview:As an SDE 3 at BharatPe, your focus will be on developing and maintaining our robust backend systems that cater to our massive user base. You will work on high-availability applications and ensure their performance and responsiveness to requests from the front-end, thereby directly impacting over 150 million customers across India.Key...