BharatPe | Operational Risk Specialist | gurugram
1 month ago
Functional Expertise
Team Management
Oversee a team of 20-30 call centre agents focused on chargeback and fraud cases.
Provide guidance, support, and mentorship to Team Leaders (TLs) and Quality Analysts (QA).
Monitor team performance, set KPIs, and ensure SLAs are met.
Foster a positive and collaborative work environment, encouraging continuous improvement.
Chargeback & Fraud Handling:
Manage chargeback disputes, fraud investigations, and resolution processes
Analyze fraud patterns, identify potential risks, and implement strategies to mitigate chargeback losses.
Stay updated on industry best practices and regulatory changes related to chargeback and fraud management.
Process Improvement
Review current chargeback and fraud processes, identify gaps, and recommend changes to optimize efficiency.
Lead process transition initiatives and ensure smooth implementation of new procedures.
Collaborate with cross-functional teams (Product, Tech, and Operations) to drive process enhancements.
Training & Coaching
Conduct regular training sessions for agents, TLs, and QA teams on chargeback handling, fraud detection, and customer service best practices.
Develop coaching plans to enhance team skills and knowledge, ensuring high-quality service delivery.
Address performance issues and implement corrective actions when necessary.
Data Analysis & Reporting
Utilize SQL or data analysis tools to extract, analyze, and interpret data related to chargeback and fraud cases.
Generate actionable insights from data to drive operational improvements and fraud prevention strategies.
Prepare detailed reports for senior management on chargeback trends, fraud cases, and team performance.
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gurugram, India BharatPe Full timeFunctional Expertise Team Management Oversee a team of 20-30 call centre agents focused on chargeback and fraud cases. Provide guidance, support, and mentorship to Team Leaders (TLs) and Quality Analysts (QA). Monitor team performance, set KPIs, and ensure SLAs are met. Foster a positive and collaborative work environment, encouraging...
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BharatPe | Manager operations | gurugram
1 month ago
gurugram, India BharatPe Full time1. Overseeing speaker and swipe device replacement processes, ensuring timely and efficient delivery. 2. Managing speaker and swipe service requests to meet defined service standards. 3. Leading a team of Service Managers, ensuring their day-to-day performance aligns with organizational goals. 4. Facilitating the onboarding of swipe partners to strengthen...
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BharatPe | Manager-Lending Operations
4 days ago
gurugram, India BharatPe Full time… a truly aspirational brand, one of India’s fastest growing fintech companies that offers a range of financial services &products for merchants, kirana store owners and end consumers. Valued at over $2.8 Bn within a short span of 3+ years, wefocus on empowering small business owners and retailers with business ranging from QR & PoS payments to easy...
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BharatPe | Manager-Lending Operations
4 days ago
gurugram, India BharatPe Full time… a truly aspirational brand, one of India’s fastest growing fintech companies that offers a range of financial services & products for merchants, kirana store owners and end consumers. Valued at over $2.8 Bn within a short span of 3+ years, we focus on empowering small business owners and retailers with business ranging from QR & PoS payments to easy...
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BharatPe | Manager-Lending Operations
3 days ago
gurugram, India BharatPe Full time… a truly aspirational brand, one of India’s fastest growing fintech companies that offers a range of financial services & products for merchants, kirana store owners and end consumers. Valued at over $2.8 Bn within a short span of 3+ years, we focus on empowering small business owners and retailers with business ranging from QR & PoS payments to easy...
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Operational Risk Specialist
1 month ago
Gurugram, India BharatPe Full timeFunctional Expertise Team Management Oversee a team of 20-30 call centre agents focused on chargeback and fraud cases. Provide guidance, support, and mentorship to Team Leaders (TLs) and Quality Analysts (QA). Monitor team performance, set KPIs, and ensure SLAs are met. Foster a positive and collaborative work environment, encouraging...
-
Operational Risk Specialist
1 month ago
Gurugram, India BharatPe Full timeFunctional Expertise Team Management Oversee a team of 20-30 call centre agents focused on chargeback and fraud cases. Provide guidance, support, and mentorship to Team Leaders (TLs) and Quality Analysts (QA). Monitor team performance, set KPIs, and ensure SLAs are met. Foster a positive and collaborative work environment, encouraging...
-
Operational Risk Specialist
1 month ago
Gurugram, India BharatPe Full timeFunctional Expertise Team Management Oversee a team of 20-30 call centre agents focused on chargeback and fraud cases. Provide guidance, support, and mentorship to Team Leaders (TLs) and Quality Analysts (QA). Monitor team performance, set KPIs, and ensure SLAs are met. Foster a positive and collaborative work environment, encouraging...
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BharatPe | Recruiter
1 month ago
gurugram, India BharatPe Full timeThis opportunity will be based out in our corporate office in Gurgaon. This will be an off role position. o Build talent pipelines for current and future job openings in Sales, Marketing, Finance & HR function.o Perform pre-screening calls to analyze applicants’ abilitieso Plan interviews and selection procedures, including screening calls, assessments,...
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BharatPe | Recruiter
1 month ago
gurugram, India BharatPe Full timeThis opportunity will be based out in our corporate office in Gurgaon. This will be an off role position. o Build talent pipelines for current and future job openings in Sales, Marketing, Finance & HR function. o Perform pre-screening calls to analyze applicants’ abilities o Plan interviews and selection procedures, including screening calls, assessments,...
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BharatPe - Senior Data Analyst - R/Python
3 months ago
Gurugram, India BharatPe Full timeAbout the Role :We are searching for a sharp and results-oriented Senior Data Analyst to join our growing team. In this role, you will play a pivotal role in driving data-driven decision-making by leveraging your analytical expertise to extract valuable insights from loan portfolio data. You will be responsible for creating and managing data warehouses,...
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BharatPe - Senior Data Analyst - R/Python
1 month ago
Gurgaon/Gurugram, India BharatPe Full timeAbout the Role :We are searching for a sharp and results-oriented Senior Data Analyst to join our growing team. In this role, you will play a pivotal role in driving data-driven decision-making by leveraging your analytical expertise to extract valuable insights from loan portfolio data. You will be responsible for creating and managing data warehouses,...
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EXL | Operational Risk Specialist | gurugram
2 months ago
gurugram, India EXL Full timeModel Governance and Operational Risk SME EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning methodologies, that integrate advanced analytics, data management, digital, BPO,...
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EXL | Operational Risk Specialist | gurugram
2 months ago
gurugram, India EXL Full timeModel Governance and Operational Risk SME EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning methodologies, that integrate advanced analytics, data management, digital, BPO,...
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EXL | Operational Risk Specialist | gurugram
2 months ago
gurugram, India EXL Full timeModel Governance and Operational Risk SMEEXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning methodologies, that integrate advanced analytics, data management, digital, BPO,...
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gurugram, India IILM University, Gurugram Full timeAbout IILM UniversityIILM University is a leading institution committed to academic excellence and innovation. We seek an experienced Chartered Accountant (CA) to oversee our financial operations, taxation, compliance, and reporting.Key Responsibilities· Financial Management: Prepare and analyze financial statements, manage budgets, and ensure accurate...
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Operational Risk Specialist
2 months ago
Gurugram, India EXL Full timeModel Governance and Operational Risk SMEEXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning methodologies, that integrate advanced analytics, data management, digital, BPO,...
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Manager-Lending Operations
5 days ago
Gurugram, India BharatPe Full time… a truly aspirational brand, one of India’s fastest growing fintech companies that offers a range of financial services &products for merchants, kirana store owners and end consumers. Valued at over $2.8 Bn within a short span of 3+ years, wefocus on empowering small business owners and retailers with business ranging from QR & PoS payments to easy...
-
Manager-Lending Operations
5 days ago
Gurugram, India BharatPe Full time… a truly aspirational brand, one of India’s fastest growing fintech companies that offers a range of financial services &products for merchants, kirana store owners and end consumers. Valued at over $2.8 Bn within a short span of 3+ years, wefocus on empowering small business owners and retailers with business ranging from QR & PoS payments to easy...
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AVA Business Consulting
7 days ago
gurugram, India AVA Business Consulting & Risk Management LLP Full timeCompany Description AVA Business Consulting & Risk Management LLP, located in Gurugram, is a sector-neutral integrated service organization offering comprehensive consulting solutions to complex business and regulatory issues. With deep industry knowledge, AVA Advisors have a growing list of returning and new clients each year, providing expertise and...