Senior Key Accounts Manager
24 hours ago
We are seeking a highly skilled and experienced Senior Key Accounts Manager of E-Commerce Operations , India to oversee and streamline the operational aspects of our e-commerce business in India. In this role, you will be responsible for optimising the end-to-end e-commerce processes, from supply chain management to fulfilment, ensuring that business objectives are met efficiently. This is a strategic, hands-on operational role reporting directly to the E-Commerce Operations Manager within a flat hierarchy that emphasises collaboration and decision-making.
We want someone who loves the dynamic world of e-commerce, wakes up every morning excited to interact with clients, and is not shy about picking up the phone for a chat.
Roles & Responsibilities:
- Marketplace Strategy & Growth :
- Develop and execute comprehensive strategies for selling products on marketplace platforms, including identifying target markets, setting growth objectives, and assessing competition. Ensure alignment of inventory, pricing, and marketing strategies to maximize sales.
- Inventory and Pricing Management :
- Monitor inventory levels across marketplaces to ensure adequate stock availability. Collaborate with the Procurement and Supply Chain teams to address stock gaps and pricing strategies.
- Relationship Management (Marketplace & Clients) :
- Build and maintain strong relationships with both marketplace account managers and key clients. Negotiate terms, resolve disputes, and identify opportunities for preferred placement or promotional activities. Schedule regular client check-ins to gather feedback and focus on upselling and cross-selling new channels and business opportunities.
- Cross-functional Collaboration :
- Collaborate with internal teams, such as Key Account Management, Supply Chain, Advertisement, and Finance, to ensure marketplace operations are integrated with overall business goals.
- Revenue and Profitability Optimization :
- Continuously monitor sales, profitability, and performance metrics. Implement strategies to achieve revenue targets and ensure optimal performance across all channels.
- Team Leadership :
- Lead and mentor a high-performing team. Set clear performance expectations, provide feedback, and foster a collaborative and results-driven work environment.
- Compliance and Policy Adherence :
- Stay updated on marketplace policies and ensure compliance with all terms of service, listing rules, and advertising policies to prevent penalties or account suspensions.
- Continuous Improvement :
- Drive continuous improvement initiatives to enhance operational efficiency, streamline processes, and optimise performance metrics across all teams.
You will fit into this role if you:
- 5+ years of experience in e-commerce operations or supply chain management, with at least 5+ years in a managerial position.
- Must have 5+ years of experience in managing multiple marketplaces.
- Must have 3+ years in General Trade or Modern Trade Experience
- Must have a 3+ years of strong understanding about E-commerce experience.
- Preferred: Experience in managing FMCG and CPG brands, particularly within the healthcare, wellness, and beauty sectors, is highly desirable.
- Are Passionate about building revenue growth.
- Dive headfirst into ownership.
- Have an entrepreneurship mindset.
Why Assiduus Global?
- Assiduus: Your Cross-Border E-Commerce Groove
- Rocking the scene since 2018, accelerating global sales with tech finesse.
- Ranked #8 in the Deloitte Fast 50 and recognised by In 5000 and Forbes
- 60+ team members worldwide, the 3rd largest E-commerce Accelerator.
- Join our team for equal opportunities, diversity, and innovation.
Let's make waves together at Assiduus
What's off the table? Here's our list of non-negotiables:
- No Blame games.
- We are not spoon-feeders, All we have are the crazy ones who carve their own paths.
- Yes Mam - No Mam No Boss culture
Psst... Interview Hacks to crack the role;)
Show us:
- You are a hustler
- You have the ability to work creatively under pressure.
- You are results-oriented and can be confident while staying humble, persuasive and relentless.
In your application to be sent at
A Glimpse of Us:
- Visit our website at
If you find the above details interesting; we encourage you to apply. We are building a diverse team whose skills balance and complement one another.
Assiduus Global is an equal opportunity employer and we value diversity. We do not
discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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