Assistant manager/deputy manager – crm
2 days ago
Full-time, Pune, India
Purpose/ Profile Summary:
Candidate shall manage all the assets under management of IBV India at MH Cluster and ensure the plant performance by managing Contractors and ensure customer satisfaction, in line with Agreement.
Your work profile:
Perform following functions including but not limited to:
CRM: -
Act as the Single Point of Contact (SPOC) for all customers in all operational site of MH.
Monthly Meeting with Customers to understand their requirement and taking to the closer within stipulated timeline in coordination with different Stakeholders.
Coordinating with operational site managers and MSEDCL for getting monthly customer JMR, Invoice Submission and billing adjustment.
Preparation of Weekly, Monthly and Quarterly report for customers.
Submission of Annual Generation Report as per O&M agreement to all Customers.
Coordinating with customer and insurance company for all insurance claim settlement.
Timely coordinating with accounts team to raise O&M Invoice and collection of payments from customers as per O&M agreements.
O&M: -
Tracking performance of O&M Contractors and Sub-Contractors as per O&M agreement.
Monitoring and tracking all daily routine activities like module cleaning , preventive and corrective maintenance across all operational sites in MH.
Daily Monitoring of plant performance as per target generation.
Regular operational site visit to assess site conditions and keep update to Management. Creation of Punchlist during site observation and make action plan with contractors for closer.
Coordinating in HOTO process from Project to O&M with Contractors, create Punchlist and coordinate with Projects, Engineering and quality team for closer.
All Inventory, Spare Management across all O&M sites and keep update to management for any shortfall.
Coordination with OEMs for Warranty Management, escalation and early closer of issues.
Support Site team for all technical issues arises during operational activities.
Your Experience:
Understanding of PV system design, operation, and key commercial and business drivers.
Knowledge of electrical components/ system design, identification of right specification according to the project specification as per the standards.
Knowledgeable in the systems, processes, and protocols guiding the operations and maintenance of PV solar plants and electrical systems for seamless operation of small, medium and large Solar Projects
Contractors Development, Management, Invoice processing and statutory compliances.
Customer Relationship Management, invoicing, collection, conducting regular meetings, site visits for resolution of technical queries
Having managed such portfolio, flexible in working and having ability to manage challenging situation.
Qualification and Educational Requirements
Bachelor’s degree in electrical engineering preferably from Institute of repute
5-7 years of relevant industry experience in Solar Plant’s Operation and Maintenance.
Having worked at site and managed O&M, and experience in Contract Management.
Efficient in MIS and MS Office
About us
Would you like to join a pioneer in renewable energy with the track record, ambition, and mission to drive large-scale renewable project to meet growing global needs for clean electricity?
ib vogt, one of the world’s leading integrated PV developers, delivers superior and sustainable impact and performance. We aim to always be at the forefront of technology, solutions, the marketplace and opportunities, while delivering high-quality large-scale PV Power plants to our customers worldwide. We are a multinational and fast growing multi-GW Company with over 500 experience professionals and invest several million euros annually. Our team works highly professionally and in an international, dynamic environment. We offer a great workplace for our diverse staff to learn, grow and contribute.
The company conducts business in more than 43 countries and operates internationally from its headquarters in Berlin, Germany, as well as its offices in the UK, the Netherlands, Spain, France, Italy, Poland, the USA, Australia, Singapore, the Philippines, South Korea, India and Bangladesh.
We offer you:
A truly international work environment with colleagues from around the world
An open-minded and highly motivated team
Interesting and challenging tasks
We encourage both teamwork and personal responsibility
Great opportunities for professional and personal growth
Competitive compensation (based on experience)
How to apply
If you enjoy challenges, are looking for a modern workplace and would like to become actively involved in a successful company, we look forward to receiving your application.
If you have any questions about a career at ib vogt, please contact us directly at careers
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