Executive / Senior Executive - Experience

5 days ago

Mumbai, Maharashtra, India COWRKS Full time

Roles and Responsibilities

COMMUNITY

  • Building a community environment that's conducive to collaboration
  • Organizing new member introduction brunches and mixers/socials
  • Working with local businesses in the vicinity to plan engagement events
  • Continuously measuring member satisfaction and strive to improve member satisfaction levels
  • Community team is the face of a center and hence ensuring that the front desk is always manned by a community team member.
  • Conceptualizing and executing Community Initiatives such as Events that help build relationships between members.
  • Introducing new members to our existing community of members.
  • Managing billing & check-ins/ check-outs for all members whose membership qualifies as Hourly or Day-Pass
  • Conducting CoWrks Center Tours for all potential new members
  • Attending to our members needs at all times and solve member issues
  • Managing the CoWrks membership waiting lists
  • Ensuring all members have enrolled on Cowrks App.
  • Proactively gathering data on members' business objectives and identifying member services that could help other members achieve their objectives.
  • Supervising in-building events for compliance with house rules and escalating issues as they arise.

OPERATIONS

  • Working with the CoWrks Operations teams to ensure operational efficiency and cleanliness of CoWrks spaces, buildings, IT infrastructure, back-of-house areas, etc.
  • Assisting Community Manager in building policies pertaining to Guest Registration, Security and Building Procedures.
  • Providing daily, weekly and monthly reports to the Community Manager
  • Liaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.
  • Conceptualizing and rolling-out initiatives that promote CoWrks
  • Liaising with our Communications, Marketing & Technology teams to ensure that digital/email/print communications are conceptualized and go-live prior to events as per policy.
  • Implementing new initiatives, policies & processes to improve operational efficiency and create stronger, more engaged CoWrks communities and achieve a service rating of >95%.
  • Inspecting our CoWrks Center amenities & services daily. When amenities or services need maintenance, raise Facilities Tickets through our ticketing platform.
  • Preparing center expense reports for review by the Community Development Council of CoWrks on a monthly basis.
  • Sending requirements for procurement to respective teams in a timely manner.

SALES & MARKETING

  • Limiting desk vacancies by ensuring operational efficiency through enhanced member experience
  • Working with CoWrks marketing team to ensure required visibility for your CoWrks location
  • Ensuring that each CoWrks community member lead is managed with utmost care and in line with the CoWrks Sales Process
  • Focusing on driving auxiliary revenue streams including meeting rooms, day passes, virtual office, event spaces, etc.
  • Conducting/Arranging walkthroughs and co-ordinate with Sales Team.
  • Conducting research on potential members and develop tailored marketing strategies and materials based on such research. Work with the marketing team of CoWrks to develop targeted marketing strategies.
  • Operating within the framework set by CoWrks and be a flag bearer of CoWrks values and ethos.
  • Promoting members offerings across Cowrks (DMS, print, Connect app etc.)

Preferred qualifications

  • Experience: 2+ Years
  • Qualification: Bachelor Degree

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