Customer Support Engineer, 1st Line Support, Service Desk

21 hours ago

Mumbai, India People Prime Worldwide Full time

About LTIMindtree Our CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes Job Type : CONTRACT Role: Service Desk engineer with Portuguese Experience: 3+ Years Payroll on : People Prime World Wide Primary Skill - Service Desk L1 to L1.5 with Portuguese Language (co-ordinate with Collins for Portuguese Interviers from LTIM side) We are seeking a Service Desk Analyst with proficiency in Portuguese to provide Level 1 and Level 1.5 technical support for end-users. This role is critical in ensuring timely resolution of IT-related issues, delivering exceptional customer service, and maintaining operational efficiency. Respond to and resolve user-reported issues via phone, email, or ticketing system. Perform initial diagnosis and troubleshooting for hardware, software, and network-related problems. Handle service requests such as password resets,

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