IT and Facilities Support

2 days ago

Navi Mumbai, India NSC Global Full time

Overview:
**The position**

The IT and Facilities support position will provide IT assistance across all aspects of the business and will provide back up and support to the Internal IT Manager as well as basic Facilities management of the Mumbai office. The position is responsible for supporting and maintaining the Microsoft Desktop operating systems plus general maintenance of all IT-related hardware/software as well as always keeping the global asset database up to date. The position provides exposure to a broad range of IT-related projects and activities.

**Experience Level**

Basic understanding of Microsoft desktop environment, Office products and PC hardware

Basic understanding of office management

**Responsibilities**:
**Role and responsibilities**

The position will involve the following areas of responsibility across the two functions:
Internal I.T.
- Escalating IT issues to the Head of IT where necessary
- Diagnosing and resolving 1st line laptop technical issues
- Providing desktop support
- Setting up and configuring new laptops
- Installing authorised software on laptops including security patches
- Patching and cabling of desks
- Ensuring all logs for equipment and users are maintained
- Creating purchase requisitions for IT hardware/software
- Performing basic administrative support duties, as required, to meet specific operational objectives
- Aiding and supporting colleagues in IT-related matters

Internal Facilities
- Working with in country vendors
- Ensuring there are sufficient office supplies (tea, coffee, water, pens etc.)
- Ensuring that the cleaners are doing their duty correctly
- Ensuring that a high level of customer service and support is provided to all internal and external customers
- Aiding and supporting colleagues in Facilities-related matters

Qualifications:
Additional responsibilities
- Manage and maintain company asset database
- Adhering to company protocol as laid out in the Company Handbook
- Other miscellaneous duties as requested by the VP, IT and Facilities

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